Job description

Role: Retail Assistant

Reporting to: Retail Manager

Location: Bishops Stortford, Essex

Type: Permanent, Full Time

Weekday Hours: Monday - Friday: 07:00 to 17:00

Weekend Hours: Saturday (1 in 3): 08:00 to 12:30, in the Braintree branch

Company Overview

Frank Howard Tools & Fixings founded over 30 years ago, is located in Essex and Wimborne and is part of Terratruck Group Ltd. The business specialises in servicing the construction, civil engineering and related industries with power tools, accessories, consumables and PPE/ workwear. With 5 depots across the South-East and over 50 staff members, we are rapidly growing and always looking for energetic and ambitious individuals to join the FH family. As a company, we are building a team that will help drive transformational change, efficiencies and processes to ensure that the businesses strategic objectives are met.

Scope of the Role

The main purpose of this role is to help customers identify and purchase the products they require, whilst upselling branch promotions, associated products and add-ons. Working on the shop floor, you will be responsible for ensuring that all customers are welcomed in a friendly manner, complaints and queries are dealt with efficiently and the store areas are merchandised as per the company’s principles. It is also the responsibility of the Retail Assistant to process purchases, bag/box products for safe delivery and clean/tidy when required.

Frank Howard Tools & Fixings has a reputation for high quality customer service, knowledgeable advice and friendly, helpful staff. It is the responsibility of the Retail Assistant to maintain these standards. The position is highly varied and requires you to work in a dynamic fast paced environment.

Role Responsibilities

• Work towards the growth and success of the sales.
• Deal with customer queries and complaints when they arise.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding branch condition and visual merchandising standards.
• Restock displays and shelving, rotating products when necessary.
• Ascertain the customers’ needs and wants.
• Recommend and advise on products that may fit the customers requirements whilst trying to upsell additional lines.
• Process customer payments, bag and box products for safe delivery and provide receipts when needed.
• Work with the Retail Manager to understand sales promotions, product mixes and pricing strategies.
• Assist in the planning and running of trade events and promotional days.
• Work towards turnover and margin targets set by the Retail Manager and Sales Manager.
• Welcome and greet customers in a friendly manner.
• Keep up to date with product knowledge and specifications.
• Accurately describe and sell the product's features and benefits.
• Ensure that you are abiding by the Company’s detailed health and safety policy and ensure that the work environment aligns with the HSE regulations.
• Any other ad-hoc tasks required by the business.
• This role required you to work one Saturday every three weeks in the Braintree branch, you must have reliable means of transport to get to each location needed by the business.

Retail Assistant Characteristics

• Sales orientated with a very proactive approach
• Customer focused & helpful
• Knowledgable of product range
• Results driven & ambitious
• Enthusiastic, highly motivated & flexible
• Attention to detail with a methodical approach
• Positive mindset
• Team player & can do attitude
• Highly organised & detail oriented
• Prepared to push boundaries to improve performance wherever possible

Key Requirements

• 1+ years of retail experience, ideally in a related industry
• Product knowledge or an interest in construction
• Proven track record of sales in a retail setting
• Experience in merchandising
• Experience in organising and running trade days/ events

Your Perks

• Competitive salary
• Career progression and development opportunities
• Private health care
• Company pension
• Performance based bonus
• Activities & social events
• Staff uniform
• Staff discount

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's the talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Job Types: Full-time, Permanent

Salary: £22,000.00-£26,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Bishop's Stortford, CM23 5NZ: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person