help desk technician Pottstown, PA
Job description
Help Desk Technician
The Hill School Mission: The Hill School prepares young people from across the country and around the world for college, careers, and life. Within a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason; be fulfilled; serve the common good; and be prepared to lead as citizens of the world, uniquely guided by our motto, “Whatsoever Things Are True.”
Department: Information Technology Services
Position Title: Help Desk Technician
Reports To: Help Desk Manager
Status: Exempt, Full-Time Staff Employee
Position Summary
The Hill School seeks a full-time Help Desk Technician. The primary responsibilities of this professional will be to support the campus by supporting the efforts of the Help Desk as a technician. The ideal candidate will be comfortable answering any IT request that an employee and/or student has while demonstrating professionalism.
Responsibilities and Qualifications
Primary focus of the Help Desk Technician includes but are not limited to the following:
- Monitor ITS help management system (ConnectWise Manage) and deal with assigned tickets in a timely manner.
- Troubleshoot IT problems for students and employees.
- Assist students and employees with hardware and software problems and questions.
- Install and uninstall software as needed.
- Set up computers and peripheral devices in all offices as needed.
- Visit classrooms or meeting spaces on a regular basis to assist with problems related to displays, laptops, or other technology issues.
- Assist in keeping track of school tech inventory.
- Assist with training and support for software and hardware.
- Assist with various project needs across campus.
- Seek opportunities for professional development to ensure a culture of continuous improvement.
- Provide additional support to the Director of ITS and other ITS team members as requested.
- Other duties as assigned.
Ideally, a candidate should demonstrate professionalism and have a strong work ethic. Also, the Help Desk Technician should be patient and always have a positive attitude. Experience and demonstrated success working with diverse student communities is preferred, but not required. A bachelor’s degree or equivalent experience is required, preferably in a technology-related major. Start date for this position is August 2023.
The ideal candidate should have the following qualifications:
- Strong written and oral communication skills.
- Strong ability to problem-solve issues with technology.
- Excellent computing capabilities related to any hardware or software utilized across campus (i.e. proficient with all aspects of the Schools hardware and software).
- Experience with both Windows and MacOS computers
Attitude and Demeanor
- Publicly support the mission and vision of The Hill School in a positive and professional manner.
- Work as a dynamic team member in a professional collaborative environment.
- Energetic and organized enough to thrive in an extremely fast-paced environment while collaborating with a growing team to produce great work.
- Ability to wear many hats, learn new things every day, and have the ability to switch from a variety of roles with ease and excitement.
- Communicate effectively with warmth, sensitivity, humor, and understanding as they deal with administrative colleagues, teachers, students, alumni, parents, faculty, staff, and program associates.
- Possess a “service attitude” - willingness to be flexible to meet the needs of the department and school.
