Find More Than 10K+
United Kingdom Jobs

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebelswith acause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

What is “Live Más”?

Equally important to the job role and responsibilities is making sure the Purchasing and Buying Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

About the Job:

We are seeking a highly skilled and experienced Restaurant Technology and IT Service Delivery Lead to oversee restaurant technology and IT service delivery for our rapidly growing network of quick service restaurants. The ideal candidate will have a deep understanding of the technology systems used by quick service restaurants, as well as a strong background in IT service management. This person will be responsible for overseeing restaurant technology projects, managing IT service delivery and providing guidance to ensure that our restaurant technology is best in class.

The Day-to-Day:

• Provide oversight of new restaurant technology implementations, including point of sale (POS) systems, loyalty programs, delivery platforms, and other relevant technologies.
• Develop and execute technology projects across our network of QSR restaurants, including new system implementations, upgrades, and enhancements.
• Manage IT service delivery across our restaurants, ensuring that all technology systems are running smoothly and efficiently, and that all incidents are resolved in a timely manner.
• Manage relationships with third-party vendors and service providers, ensuring that they meet contractual obligations and provide high-quality services.
• Develop and maintain IT service management policies, procedures, and standards, ensuring that all IT service delivery activities comply with industry best practices and regulations.
• Monitor and analyse IT service delivery performance metrics, identify areas for improvement, and implement process improvements to enhance service quality and efficiency.
• Develop and maintain strong relationships with key stakeholders across the organization, including franchisees, restaurant managers, IT teams, and senior leadership.
• Collaborate with internal and external stakeholders, including franchisees, vendors, and technology partners, to drive IT service delivery initiatives and drive continuous improvement.
• Develop and manage project plans, timelines, and budgets, ensuring that all project deliverables are completed on time and within budget.
• Manage changes, ensuring the changes to the technology stack are made efficiently, with minimum impact on restaurant operations.
• Work collaboratively with Yum Global Security function to implement global security policy, standards, procedures, and work instructions to ensure ongoing maintenance of cyber security.
• Provide regular reports to the Director of Technology on project progress and IT service delivery performance.
• Lead regular tech reviews with key stakeholders including franchisees, vendors, and technology partners.
• Stay up to date with the latest restaurant technology trends and innovations, providing insights and recommendations to the Director of Technology.
• Collaborate with Technology and Operations Leadership to bring technology initiatives to life.
• Support the Director of Technology in developing relevant documentation, including external presentations (e.g., partner sell-in decks), business cases, external presentations, technology roadmaps and technical architecture diagrams.

Is This You?

• Bachelor's degree in Information Technology, Computer Science, or related field.
• At least 5 years of experience in technology project management, with a focus on restaurant technology and IT service delivery.
• Robust understanding of solutions architecture.
• Strong knowledge of IT service management principles, including ITIL.
• Strong communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Excellent analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Experience managing complex technology projects, preferably in a QSR or hospitality environment.
• Excellent knowledge of technology systems used by quick service restaurants (e.g., KFC, Taco Bell, Pizza Hut, Nando’s, McDonald’s)
• A good working knowledge of technology systems used by Yum brands across all channels, including NCR POS, Deliverect, Punchh, and LineTen is desirable.

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

Work-Hard, Play-Hard:

• Company and performance related bonus
• Generous pension with up to 11% company contribution
• Private healthcare with the option to increase to include family cover and extra dental cover
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
• 5 extra company recharge days a year
• After 5 years’ service, annual holiday allowance increases to 30 days
• We offer competitive maternity leave and flexible return to work options
• Pick n Mix Benefits to convert them into your very own benefits plans that’s unique to you - options include gym membership, health screening and travel insurance
• Flexible working
• Opportunity to taste a lot of Taco Bell!
• Recognition based culture and unique, fun events year round
• Hybrid work schedule and year-round flex day Friday
• Discounts, free food, swag and… honestly, too many good benefits to name

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.