Job description
We are looking for an experienced Front of House Manager to join our growing team at MUSE.
The ideal candidate will have experience as an Assistant General Manager or in a similar role at a busy restaurant. Along with having a natural ability to give 5-star service you’ll be consistent, reliable and excited to play a key role in leading, developing and inspiring a happy and supportive team at a very exciting time.
Roles & Responsibilities
Support and share MUSE values. “Friendly”
Continuously anticipate guest needs and ensuring a great experience for each customer.
“Lead – not manage” approach to building a strong front of house team
To assist as directed with all aspects of preparation and presentation of food to the company’s standard and ensuring adherence to legislation including HACCP.
Monitor compliance with company and government regulations, regarding customer service, food preparation and serving, and building maintenance in the dining facility.
Develop employees by providing ongoing feedback, establishing performance expectations & identifying training gaps.
Provide coaching for all members of staff to ensure that they preform to the best of their ability.
Responsible for ensuring that all financial and personnel related administrative duties are completed accurately, on time and in accordance with company policies and procedures, & till operations.
To assist with the planning, organisation and delivery of events scheduled during the year.
To assist with maintenance of hygiene standards and the cleaning of the establishment to the standard's set.
Present a high standard of personal hygiene, including uniform standard.
Complete and carry out pre-shift checklists and line ups with team members including team huddles.
Accomplish daily administrative duties such as: ordering supplies, new hire paperwork, performance reviews, and training.
Working knowledge of HACCP & Health & Safety laws
The Ideal Candidate
- Will have at least three years’ experience in a similar role in a fast-past restaurant
- Will possess and demonstrate strong leadership capabilities
- Must have a proactive approach to problem identification and resolution
- The ideal candidate should have exceptional customer service skills, the ability to actively listen, and social perceptiveness skills.
- The ability to work on own initiative and as part of the MUSE family.
Our Story:
MUSE is a unique concept and revolves around the notion of “inspiration”. It can be described as French fusion dining, with an emphasis on French and Indian cuisines. The first branch in Cheltenham is rated the number one destination in the Cotswolds and has grown rapidly to become a local favourite.
Job Types: Full-time, Permanent
Salary: £27,500.00-£32,000.00 per year
Benefits:
- Discounted or free food
Schedule:
- 10 hour shift
- Day shift
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person