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Job description

PURPOSE: To undertake the day-to-day running of Refresh Coffee House.

You will be expected to supervise staff, order supplies, resolve customer complaints and ensure that food health and safety regulations are adhered to.

QUALITIES/EXPERIENCE:

• Previous catering/service industry experience is desirable, not essential.
• Have some experience of managing individuals or a small team is desirable.
• Have completed Food Safety & Hygiene Level 2 Course for Catering is desirable, however full training can be provided.
• Customer care focused with excellent customer service skills.
• A positive ‘can do’ attitude.
• Strong people and team working skills.
• Ability to use own initiative.
• Experience of working with social media/marketing is desirable.
• Stock and delivery ordering/sourcing/planning skills.
• Sympathetic to our Christian ethos and values.

MAIN ACTIVITY

• Serving and attending to customers’ needs in a polite and professional manner.
• Ensuring the daily and weekly cleaning schedules are completed to a high standard.
• To undertake ordering of food, beverages to maintain stock levels, using sales data where necessary to avoid excessive wastage.
• Ensure stock awaiting sale is kept at optimum condition and wastage is minimised and recorded.
• Manage coffee shop staff/volunteer rota.
• Responsible for training any new team members or volunteers on all processes.
• Ensure all relevant staff adhere to hygiene standards and policies.
• Key holder responsibilities including opening and closing duties.
• Daily cash handling, float management and till reconciliation.
• Supervise deliveries, including the checking of delivery notes and verification of delivered goods.
• Seek out opportunities to develop the commerciality of Refresh.
• Work with the retail manager to expand the reach of Refresh within the community, through use of social media, events and offers.

AVAILABILITY:

• 37.5 hours (5 days, Tuesdays to Saturdays)

SALARY AND BENEFITS:

• £10.90 per hour – Renewal North West is a ‘Real Living Wage’ employer
• 28 days annual leave a year pro-rata (including bank holidays), plus one days paid birthday leave and paid leave over the Christmas and new year period
• Pension
• Employee Assistance Programme through Health Assured
• Renewal Bonus Scheme
• Renewal Benevolent Fund
• Staff Discount

LOCATION:

• 61-65 Shaw Heath, Stockport, SK3 8BP SUPERVISOR: • Retail Manager

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Application question(s):

• Please provide a 100-word statement on why you would like to work as Coffee Shop Lead for Renewal North West.

Work Location: One location

Application deadline: 10/07/2023