Reservations Agent - Full-time Newquay, England
Job description
WHAT YOU EXPECT TO RECEIVE:
- Flexible hours to fit around your other commitments, work/life balance is key
- £10.60 per hour
- Company Pension
- Cycle to Work Scheme
Our offices are located in Newquay in Mor office solutions where you will have access to free on-site car parking, staff break area and kitchen.
WHAT YOU DESERVE TO RECEIVE:
- Off peak gym membership
- Company discount through all Hotels, Spa, Restaurants
- Boringdon Hall Hotel, Fistral Beach Hotel, Esplanade Hotel
- Gaia Spa, Fistral Spa
- Acleaf Restaurant, Mayflower Restaurant, Dune Restaurant, Bay Bar,
- Cove Restaurant and Elements Cocktail Bar
- Extra holiday to celebrate your length of service, we give you 1 extra day per year for each year of service from your 5-year milestone all the way up to 15 years
- Double pay on Christmas Day and New Years Day, Time and a half on Boxing Day
- If we like you, were sure we’ll love your friends – You will receive £25 in “Love to shop” vouchers for any recommendation who is successfully hired, it doesn’t stop there… you will also receive a further £100 in “Love to shop” vouchers when your recommended employee passes probation
- Annual rewards evening to celebrate YOU and your successes!
- Random Acts of Kindness – we value our teams - see what we get up to!
- Instagram page - @philemahospitalitymanagement
The role
- Our centralised reservations department handles all bookings and enquiries for all hotels and spas and restaurants within our group. We offer a high level of customer service to all guest handling their every need prior to arrival at the hotel. Key responsibilities include
- Providing a high level of customer service, ensuring that every call and email is handled clearly and professionally
- Answering enquiries on different room types, packages, and services that we offer in the properties
- Taking reservations through different channels and processing them to a high standard of accuracy
- Handling of all guests’ special requests, changes to their reservations and cancellations in a professional manner and always going above and beyond guest expectations
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all sales
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Our offices are located in Newquay in Mor office solutions where you will have access to free on-site car parking, staff break area and kitchen.
FIND OUT EVERYTHING ABOUT US:
- www.philemahospitalitymanagement.co.uk
- Instagram: @philemahospitalitymanagement
Job Types: Part-time, Permanent
Salary: £10.60 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: One location
