reservations agent London, England
Job description
Hey there, thrill-seeking job hunters! Are you ready for an exciting new opportunity?
We're shaking up the vacation rental industry, transforming properties into five-star vacation home rentals, and delivering exceptional travel experiences to property owners and their guests.
As a Sales and Reservations Agent, you'll be a key part of our team, helping to drive volume and repeat business through your energetic and motivated approach. You'll need to be well-organized, ambitious, and people-oriented to make the most of this exciting role.
Here's what you'll be doing:
- Presenting, promoting and booking properties to new guests with strong negotiation tactics
- Using your extensive knowledge of the property market to sell confidently to guests
- Communicating our luxury portfolio to guests, understanding their needs, consulting on property amenities, and promoting our additional services
- Increasing the number of reservations and rate of converted leads to achieve monthly KPIs and targets
- Establishing and maintaining positive customer relationships to ensure guest satisfaction and future sales
- Creating a repeat client base and becoming the first point of contact for their travel needs
- Ensuring prompt replies to all inquiries and requests of our customers
- Ensuring maximum level of customer satisfaction
- Working closely with IT & Marketing Departments to assist with website UI/UX and marketing strategies
- Contributing to the overall improvement of our day-to-day business operations
- Sharing ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and services
Here are the skills you'll need:
- A minimum of 2 years of sales experience (ideally in the serviced apartments and/ or hospitality sales industry)
- Multi-tasking and strong time management skills
- Excellent verbal, written and interpersonal skills in both Greek and English
- Superior customer relations skills and ability to deliver complete hospitality to guests
- Tenacity and passion for lead generation and conversion
- Professional in all forms of communication such as email, phone calls and text
- Highly responsive and reliable with strong attention to detail
- Energetic and responsive - you must be able to work in a fast-paced environment.
And here are the benefits of this job:
- Competitive remuneration package
- Commission and performance-oriented bonuses
- Training scheme
- Excellent working conditions
- Continuous professional development.
So if you're ready to take on an exciting new challenge as a Sales and Reservations Agent, apply today and let's get started on this adventure together!
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
