reservations agent London, England
Job description
JOB TITLE: Reservations Agent
RESPONSIBLE TO: Cluster Reservation Manager
We are offering...
- Competitive salary
- A supportive, empowering team environment
- Benefit Platform with various discounts
- Wellbeing support, workshops and advice
- Plenty of opportunities for promotions and internal progression
- Certified Classroom and E-Learnings
- 28 holidays, including 8 bank holidays with more holidays after 2-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Excellent Incentive schemes
- Awards and Recognition Programme
- Seasonal annual parties
- Free, healthy meals while on duty
- Free dry cleaning of uniforms
- Regular and ongoing training and development
- Wagestream employer – access 50% of your wages earned before payday for those unplanned costs
- Pension scheme
Your responsibilities...
- Responsible for taking reservations and accurately putting into system.
- Answer inquiries of room rates, outlets and room locations.
- Handle all guests’ special requests in a professional manner.
- Post advance deposits and keep accurate records of deposits.
- Handling of all requests for guestroom reservations, changes, cancellations and information.
- Input and maintain all group details, routing and online booking links.
What makes you a valuable candidate:
- Availability to work Saturdays and Sundays
- Understand and appreciate diversity with colleagues and guests
- Multi-task and prioritize
- Able to handle stress Knowledge of Opera, Word, Excel. Knowledge on Marsha knowledge is preferred
Please note you must be eligible to live and work in the UK in order to be considered for this position and we are currently not providing any visa or sponsorship for the role advertised.
The Park Grand Group is an equal opportunity employer. We celebrate and promote diversity & inclusion and are committed to hiring a diverse workforce, creating an inclusive environment & a culture free of discrimination & harassment, to enable you to develop and thrive. So, however, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
If you haven't heard from us within 14 days please consider your application to have been unsuccessful on this occasion. However please do look up to various positions currently available or in future relevant to you.
Job Types: Full-time, Permanent
Salary: £24,856.00 per year
Schedule:
- 8 hour shift
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
Work Location: In person
Reference ID: RA
