Customer Coordinator - Energy INTERNAL ONLY London, England
Job description
Job details
REQ002330
19/04/2023
09/05/2023
London Office/Remote Worker
£24,103.57 per year pro rata
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more
30
Part time
Customer Coordinator - Energy INTERNAL ONLY
About the Role
You will be the main initial contact point for our Energy and Utilities support services. You will receive all referrals that are made online and via the phone. You will then be responsible for triaging all these referrals, booking appointments into adviser diaries for eligible customers or signposting to other services if required. A level of general administrative duties will also be required.
Main Responsibilities
- Deal with all initial referrals/enquiries to the service using pre- defined triage tool.
- Allocate eligible customers to advisers according to agreed criteria, current caseloads and any adviser specialisms!
- Answer any straightforward queries or signpost customers to other provision if appropriate.
- Undertake a preparatory session with those customers who are not confident about using online tools as required by the service.
- Organise Team Meetings and other events as required by the Service Manager and team.
- Provide general administrative support to the wider National Service Team
- Support Team Manager by keeping rotas and adviser information/dairies up to date.
- Prepare reports on volumes and trends using spreadsheets and dashboards.
Fixed term for 12 months - 30 hours a week - Monday-Friday
Full job description
About You
- Excellent communication skills, strong organisational skills and experience in a customer facing role.
- Learning & Flexibility: Be flexible to new situations, be active in extracting learnings in terms of what works and what needs to change over time.
- Focussed: Ability to work independently as well as part of a team.
- Excellent working knowledge of IT including Word for Windows, Excel and PowerPoint. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey.
- Must be able to produce reports from data using Excel and preferably also from CRM.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email [email protected]
Find out more about asking for adjustments at interview.
Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.
How to apply
To apply, please submit an internal application form through iTrent ESS. The instructions on how to do this are below:
