Reservations Agent

Reservations Agent Waltham Cross, England

Birch Community
Full Time Waltham Cross, England 11 GBP HOURLY Today
Job description

About us

Birch creates spaces where you can rest, explore, connect, work, taste, move or dance as you wish – all in one place.

Each space is designed to act as an escape from urban living, a chance to release and reset, free from the judgements, expectations and constraints of daily life. Employing art, food, health (mind & body), craft, music and nature as our brand pillars, think Summertime pool parties at the Lido, making bread in our immersive bakery, ceramics workshops in our in-house potters’ room or a boutique spin class in our Wellness Centre.

The role of the Reservations Agent is to ensure a high-quality service is delivered through calls and emails in accordance with the needs of guests and members. Our Reservations Agents are appointed to respond to all individual rooms, classes/events, restaurants reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel.

Key Responsibilities & Duties

  • Ensure all internal and external calls are answered with courtesy and ensure efficient resolution of all guests’ inquiries.
  • Assist in making all individual rooms, classes/events, restaurant reservations and ensure maximize room revenue for all.
  • Ensure all reservation details are updated in the systems within required operating procedures.
  • Preparing the list of expected arrivals for the front office, assisting in preregistration activities and processing advance reservation deposits
  • Analyse all guests’ requirements through calls and emails and recommend suitable options and assist in confirming all reservations.
  • Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests.
  • Being aware of all Front Office procedures and assist with Reception duties when required.
  • Being fully aware of all tariffs, promotions, facilities, and current activities within the hotel.
  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience.
  • Sending confirmation and processing payments specific to customers.
  • Sorting out any problems that could arise with reservations or bookings.

You should always have:

  • A positive energy and attitude.
  • A team player mentality.
  • An optimistic outlook in everything you do.
  • Bring your "A-game" to work, every single day!

Previous experience of working as a Receptionist and/or Booking Agent will prove advantageous.

Staff perks include:

  • Free access to gym, sauna and outdoor Lido.
  • Cycle to work scheme.
  • 25% off food and beverage and discounted room rates.
  • Friends and family discount on accommodation and our restaurant and bars.
  • Free yoga and free access to all Cultural Programming classes.

Job Type: Part-time
Part-time hours: 27 per week

Salary: £11.00 per hour

Benefits:

  • Casual dress
  • Cycle to work scheme
  • Employee discount
  • Free fitness classes
  • Free or subsidised travel
  • Free parking
  • Gym membership
  • Life insurance
  • On-site gym
  • On-site parking
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday
  • Weekend availability

Application question(s):

  • Please tell us more about your experience and why you are interested in the role?
  • Why do you want to work with us at Birch?
  • Do you drive, and are you able to travel to us? We are located at Lieutenant Ellis Way, Cheshunt, EN7 5HW.

Work Location: In person

Reference ID: RESLA155

Reservations Agent
Birch Community

www.birch.com
Atlanta, United States
Tony Tomae
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Cable, Internet & Telephone Providers
1996
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