Reservations Administrator - Part Time 20 Hrs Bristol, England
Job description
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - TC’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – TC’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening and weekends
- Deliver exceptional customer experiences all the time
- Is the Reservations Administrator role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you ???
Klarent Hospitality are recruiting for a Reservations Administrator
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
As Reservations Administrator you are responsible to administer all individual reservations in a timely fashion for the Klarent Hotel portfolio ensuring targets are achieved, following the company standards and procedures. Act in a genuine, friendly, helpful manner to internal and external customers always, whilst contributing to the overall achievements of business goals, ensuring consistent standards of service.
Support the RFP process for the portfolio with Klarent Hotel.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting
the caller’s needs - Ensure that no there isn’t a backlog of reservations to be processed for the immediate future
- Ensure that Hotel PMS is maintained and updated with all Reservations administration
- Ensure that all backup is filed according to departmental standards and that all hotels have access
to information they need to allow for checkouts to be completed accurately, and payment to be made
expeditiously. - Have strong relationships with the Hotel sales and administration team to ensure all SRP’s / RFPs
are completed in a timely fashion. - Be Proactive in Identifying and communicating all sales leads to the hotel’s Sales Manager.
- Be motivated encouraged to maximize selling opportunities by adding customer value at every
opportunity, promoting the properties facilities. - Be aware at all times the current business targets, actual, budgeted and forecasted business levels
and to focus on achieving these. - Ensure RFP tracker is kept up to date
- Ensure full and transparent communication to the hotel teams with regards to RFP declines /
acceptances - Keeping up to date departmental, hotel and company activities through daily communications
including SALT audits and customer feedback and taking part in carrying out appropriate actions for
improvement - Regularly review own performance against objectives through on the job training, coaching and
development appraisals, job chats and team meetings and where necessary taking corrective action. - Communicating and cooperating with all colleagues in all departments
- Ensure appropriate promotions and tactical rates are communicated to Regional Director of Revenue
- Being aware of VIPs and show rounds and communicating to the other departments.
Easily accessible from both the M4 and M5 motorways, DoubleTree by Hilton Bristol North offers a convenient location, just 8 miles from the city center and close to popular attractions, museums and art galleries. Business travelers will also appreciate our close proximity to many corporate clients.
You’ll feel welcome from the moment you arrive at our hotel. Step into the newly refurbished lobby and savor a DoubleTree chocolate chip cookie. Our stylish guest rooms feature modern amenities including WiFi access and 32-inch LCD TV’s. Upgrade to a Deluxe Room to enjoy extra amenities including a welcome tray, Nespresso machine, fluffy bathrobes and slippers, one-hour extended checkout and more.
Our LivingWell Health Club features a 24-hour fitness room, swimming pool, sauna, spa pool and steam room. When you’re feeling hungry, head to Brunel's Hat Restaurant for delicious British classics or settle into the cozy sofas in the lounge bar with a freshly brewed Starbucks coffee. 24-hour room service is also available for the ultimate convenience.
DoubleTree by Hilton Bristol North offers the ideal location for meetings, special events and weddings. Eight meeting and banquet rooms offer flexible space for events with up to 180 guests and our beautiful outdoor courtyard offers the perfect place for photographs and summer events.
Highlights
- Excellent location, easily accessible from M4 and M5 motorways and only 8 miles from Bristol’s bustling city centre
- We proudly serve Starbucks Coffee in the hotel
- Recently refurbished bedrooms with modern amenities
- Brunel's Hat Restaurant and Lounge Bar, and 24 hour room service
- Flexible meeting and banquet space for events and weddings with up to 180 guests
- LivingWell Health Club with fitness centre, swimming pool, sauna, spa pool and steam room
What to do around here
You’ll find plenty to do near DoubleTree by Hilton Bristol North. Explore the stunning Berkeley Castle or the historic Bristol Cathedral, or visit the wildlife at WWT Slimbridge. The bustling city center of Bristol is just 8 miles away, offering a wealth of restaurants, shops, museums, galleries and more. Shop till you drop at Cribbs Causeway or take the whole family for a day of fun at Bristol Zoo. With a bus stop right outside the hotel, you’ll have easy access to wherever you want to go.
