Job description
Location:
- The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
- Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation
- Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
- Handles and ensures the correct workflow of external complaints
Responsibilities:
- Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
- Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
- Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
- Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
- Logistics: Perform inbound and outbound forwarding activities
- Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries
About you:
- Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
- Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling
- English – proficient verbal & writing
- Local language of the country of base and main operations – proficient verbal & writing
Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch.
Inclusive Team Culture:
Salary & Benefits: We will gladly discuss these aspects with you at interview stage.
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