Remote Telephone Receptionist Swindon, Wiltshire, South West England, England
Job description
Role: Remote Telephone Receptionist
Department: Mercedes-Benz Business Development Centre
Location: Hybrid (2days in office), Swindon
Package: Basic Pay £10.50 p/h
Weekend pay £12.50 p/h
Plus Bonus
Our aim is to be the leading retailer of prestige cars in the UK, but we are proud to still retain a strong family feel throughout our entire business. We ensure that the Management teams in our dealerships have autonomy over their individual businesses, creating an entrepreneurial feel. However, we still provide full support of our own specialist Finance, Human Resources, IT, Marketing and Property teams, also our unique Learning & Development Centre.
We have a strong ‘One Team’ ethos within our business. With this in mind, we encourage all our managers to have an open door policy so they are ready to listen and welcome all contributions and suggestions from our team members.
Our dealerships have been known to get up to a variety of antics such as summer BBQ’s cooked by the Directors, fancy dress days and even baked bean tasting! It’s all part of creating a fun atmosphere and making Sytner a great place to work.
Not only are our businesses enjoyable places to work, we are also proud of achieving a very low turnover of staff colleagues, creating a stable workforce. This means that not only will you develop good working relationships with your colleagues; many of our team members tell us that they develop long lasting friendships during their career with Sytner.
Key Objectives
- Be the first line of communication – greeting customers who call into each dealership, in a professional and friendly manner
- Answer all incoming telephone calls for the dealership, in accordance with company policy
- Deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other colleagues to achieve a high standard of customer satisfaction
- Promote excellent customer and public relations to help grow the perception and image of each dealership
- Act as an ambassador, representing and demonstrating the brand values
Main Duties
- Answer all incoming calls in a timely, professional and confident manner
- Assist in finding the right information and directing/transferring customers in a professional manner
- Qualify calls in an efficient manner to ensure customer satisfaction with call transfer process (right place, first time)
- Take clear messages and deliver them in an efficient way
- Escalate calls using the correct procedure (as per flow diagram provided during initial training) and ensure process for contacting Head of Business/logging result of call using SAM platform, is followed at all times
- Maintain an ongoing rapport with all customers
- Support team colleagues as and when required
- Attend training courses as deemed necessary by Line Managers
- Continue and maintain a reasonable knowledge of the brand
Temp to Perm Benefits
- Enhanced Holiday Entitlement
- Discounted Gym Membership
- Enhanced long Service Reward
- Colleague Discount on Cars
- Structured Career Path
- Industry Leading maternity, paternity and adoption pay
- High Street Discounts
- Flexible Working Solutions
- Learning and Development Opportunities
Job Types: Full-time, Permanent, Temporary contract
Salary: £10.50-£12.50 per hour
Benefits:
- Employee discount
- Store discount
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: Hybrid remote in Swindon, SN3 3HT
Reference ID: 00123
