Remote Customer Service Representative - Insurance Remote
Job description
About The Role
Are you seeking a permanent remote career that is either part or full time AND on a flexible booking basis?
We are proud to continually partner with well-known and award-winning Insurance brands and be the valuable connection between the customer and the policy providers. Our partnerships thrive on providing industry leading, FCA regulated support and advice. You only need to make one application to be considered for all home agent roles.
About the Role of an Insurance Customer Service Advisor
Permanently employed by Sensee, you will represent an award-winning insurance provider. You will be trained to succeed and become a subject matter expert in motor insurance. You will communicate via phone and sometimes written communication. You will navigate multiple virtual platforms to obtain, relay and record information in line FCA regulations and partnership requirements. The role is predominantly renewals and retentions, but may involve supporting customers that have a query, dealing with a complaint and providing detailed information about policies, products and services. It is essential that you are a remote working brand ambassador and are an integral part of our remote Sensee family, making a difference in everything we do.
About Us
As a leading and trusted outsourcer in the Customer Service industry, we represent and support major brands deliver an exceptional customer experience. Sensee take the human approach and provide freedom to work in a pioneering environment driven by conscience. We care about our people, our planet, our communities, and therefore we have been fully remote since 2004. Accessible, low carbon footprint careers for everyone!
The Benefits
- Select between 20 and 35 hours per week
- Book working hours on a flexible booking basis aligned to partnership requirements
- Train remotely on a full-time basis
- No commute or dress code
- 30 days holiday (pro rata for part time)
- Increasing holidays based on length of service
- 24/7 Employee Assistance Programme
- Perkbox (Online discounts)
- Pension scheme
About You
- Impressive IT skills, with the ability to multitask
- Superb rapport building skills
- Amazing levels of active listening, understanding and resilience
- Excellent verbal and written communication skills
- Thorough approach to following FCA and account processes
- Previous experience in a customer facing support role
- Enthusiastic team player, always ready to take up the next challenge
- Able to attend remote full-time training
- Can provide a dedicated home working space that offers safety and comfort
- Co-operative in providing own IT setup in a way that minimises environmental impact
- Fantastic approach to utilising internal engagement tools to thrive, have fun and progress on the career ladder
About Us
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, age, sexual orientation, ethnicity, faith and gender. Everyone is welcome and supported in their career development with Sensee.
In line with our company values and certifications, Sensee also welcome applications from candidates with a disability, candidates that are a military spouse and those living in our remote/rural communities across the United Kingdom, including Northern Ireland.
