Remote Customer Service Agent

Remote Customer Service Agent Newcastle upon Tyne, England

Dankybit.
Full Time Newcastle upon Tyne, England 10.56 - 12.04 GBP Today
Job description

Job Summary:

We are currently seeking a highly motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for addressing customer inquiries, complaints, and issues promptly and professionally. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Key Responsibilities:

  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Provide accurate and detailed information about our products and services
  • Troubleshoot and resolve customer issues and complaints
  • Follow up with customers to ensure their satisfaction
  • Collaborate with sales and operations teams to ensure customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Participate in training sessions to stay updated on product knowledge and customer service skills
  • Meet or exceed monthly performance targets

Qualifications:

  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Customer-focused with a passion for delivering exceptional service
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and customer service software
  • Familiarity with CRM systems is an added advantage

Requirements:

  • Ability to adapt quickly to changing priorities and workloads
  • Strong listening and empathy skills to understand and address customer needs
  • Ability to handle high-volume or stressful situations with patience and professionalism
  • Familiarity with remote work and virtual communication tools, such as Zoom or Slack

To apply for this position, please submit your CV. We will review your application and contact you if your skills and qualifications meet our requirements. We look forward to hearing from you and having you join our team!

Remote Customer Service Agent
Dankybit.

Related Jobs

All Related Listed jobs

Machine Operator
Woolston 11 - 0.00 GBP hour Today

Due to development and growth, we are looking to recruit Machine Operator on our Food Manufacturing site in Warrington on permanent contract....

Housekeeping Team Member - Part time
Travelodge Birmingham, England 10.42 GBP HOURLY Today

We have regular rewards and recognition activities such as FAB Fridays and Housekeeping Heros. No experience required for this role, we can coach and teach

Warehouse Operative
Amazon Warehouse Darlington, North East England, England 11 GBP HOURLY Today

You may be required to handle a full range of Amazon products, including alcohol, pork and other animal products. Work in Person Up Platform roles.

Customer Services Advisor - Full Time Shifts
toob Ltd Portsmouth, South East England, England 24000 GBP ANNUAL Today

To process orders for new customers, promoting and representing the brand in a positive and professional manner. Full-time shifts, alternate weekends*.

Post Office Support Coordinator
WHSmith Swindon, Wiltshire, South West England, England Today

Create an effective communication routine with all High Street and Post Offices within their area by building a strong relationship with teams and developing a