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Job Title: Nursing Home Manager

• Responsible to: Operations Director & other Directors
• Starting Salary: £70K to £75K
• Must have: At least 4 years experience as a Registered Nursing Home Manager of a medium to large size home with RGN/RMN/RLND qualifications .

Job Specification:

To take joint responsibility with the operations manager as the person-in-charge for the day-to-day running of the home.

1. To take full professional accountability in respect of the clinical management of the home.

2. To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.

3. To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.

4. To ensure that each service user receives care appropriate to their individual need.

5. To manage expenditure in accordance with allocated budgets.

6. To ensure achievement of Company Standards by the implementation of the Investors in People Standard Principles

7. To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with the Care Home Act 2008 and ensure that all outcomes are met.

Person Specification:

Essential:

1. Registered General Nurse or Registered Mental Health Nurse

2. Extensive post registration experience

3. Registered Managers Award

4. Previous experience at Deputy Manager level or equivalent

5. Previous experience of working with assessment and care planning

6. Previous experience of managing in a complex organisation

7. Experience of managing budgets

8. Experience of Managing Health and Safety

9. Previous demonstration of the ability to market successfully

10. Computer literacy, including the use of word processing and other software packages

11. Genuine interest in working within a caring environment

12. Ability to communicate effectively at all levels.

13. Team Player

14. Willingness to participate in vocational training programmes

15. Satisfactory police check and check against the ISA list (where applicable)

16. Basic understanding of the Health and Safety at Work Act

17. Basic Understanding of Infection Control

18. Willingness to hold the registration as manager for the home

19. Desirable: Evidence of continuing professional development

Job Description:

Day-to-day running of the home

1. To manage the day-to-day running of the home and to act as person-in-charge.

2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.

3. To arrange and access trial visits.

4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family (if not in receipt of local authority assistance).

5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.

6. To ensure that adequate arrangements are made for the introduction and reception of new service users.

7. To investigate complaints in accordance with CQC Guidelines and Company Policy, take appropriate action and report to Operations Manager, Directors and/or the CQC

8. To liaise with and co-operate with CQC inspectors and inspections.

9. To implement and operate the Company Quality and Observational Tool.

10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.

Service User Care

1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.

2. To support service users in the taking of decisions in matters which affect their lifestyle.

3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with CQC and company requirements.

4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.

5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held at least three monthly.

6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.

7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.

8. To be responsible, with the operations manager for the efficient running of the domestic character of the home, which will include the following:

a) Planning menus with service users and catering manager

b) Ensuring that the dietary needs of the service users are met

c) Ensuring that good standards of food presentation are maintained

d) Ensuring that supplies are ordered

e) Ensuring that good standards of hygiene and cleanliness are maintained.

f) Planning social events/activities with service users and staff

g) Ensuring that the house has an homely feel and is tidy

h) Ensuring that fresh flowers are visible daily

i) Ensuring that background music is played throughout the day

9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.

Staff Matters

1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Company Policy and CQC Requirements.

2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every six weeks and Head of Department meetings every month.

3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Company Training Plan.

4. To ensure that employment protection legislation is implemented.

5. To arrange staff rotas one month in advance.

6. To implement the Holiday Management System in accordance with Company guidelines.

7. To oversee and manage the preparation of payroll information via the Caresys System to ensure correct payment of staff.

8. To oversee the mentorship of NVQ students within the home.

9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the company documentation.

10. To enforce any disciplinary procedures and dismissals when necessary. Take advice from the Company Employment Law and Health and Safety specialists at all stages to ensure Company Indemnification.

11 To ensure that each member of staff is providing safe and good care for each resident by following the Company Policy and Procedure in respect of staff supervision.

12. To provide regular teaching sessions on topics relevant to activities and residents within the home.

Premises

1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Operations Manager of any issues that have been addressed.

2. Ensure that the Weekly environment audit is carried out.

3. Ensure that risk assessments are carried out as per Company and Legislative requirements.

4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Operations Manager , Facilities Manager and Directors immediately if there are areas of risk.

5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Operations Manager and Director accordingly where action is required.

6. To read the Annual Health and Safety Reviews carried out by Bibby and instigate all requirements.

7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines

Finance

1. To be responsible for all petty cash transactions, keeping accurate records and auditing the funds on a monthly basis.

2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Directors.

3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.

4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.

5. To ensure that monies collected via fundraising are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.

6. To ensure that the staff fund is managed appropriately. Make a collective decision with your staff as to how the funds should be spent.

7. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.

Marketing the Home

1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.

2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the company.

3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.

4. To ensure that the Client Contact Base is kept up to date at all times.

5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Provide full details to assist the entering process onto Caresys. Ensure that all Enquiries are followed up on a weekly basis.

6. To ensure that fees are reviewed monthly, to identify any change in dependency. Organise RNCC reviews as necessary.

7. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.

8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.

9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.

Personal Responsibilities

1. To act at all times in a manner that promotes the company’s best interests.

2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.

3. To maintain at all times a dress code appropriate to the working environment and the company.

4. To undertake the Registered Manager Award and keep up to date professionally.

5. To undertake any training necessary for the completion of your duties.

6. To undertake any other duties as and when required.

7. To abide by all company Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

Boldmere Court reserves the right to amend this Job Description from time to time, according to changing business needs. Any changes will be discussed with you and confirmed in writing. Please note that you share with Boldmere Court the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

Please sign; print your name and date below to indicate your acceptance of this Job Description.

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Job Types: Full-time, Permanent

Salary: Up to £75,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Loyalty bonus
• Performance bonus

Ability to commute/relocate:

• Birmingham., B23 5SB: reliably commute or plan to relocate before starting work (required)

Work Location: In person