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Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.

Job Purpose:

Reporting to the UK Regional President, this role will lead the fulfilment of Aston Martin objectives by ensuring a constant focus on franchise performance, brand representation, customer experience & service excellence within our Dealerships. Managing the operational relationship with retailers in the UK market to ensure brand alignment, resource planning, and human capital development to deliver Aston Martin and Dealer strategic objectives.

Key Duties & Responsibilities:

• Develop strong commercial relationships with Franchise Directors and their departmental line managers within each Dealership.
• Responsibility for performance delivery and development at each assigned Dealership across the whole Dealer business (new & pre-owned sales, marketing, financial services, aftersales)
• Project manage mid and long-term Dealer development actions and coach the Dealer teams, always fully leveraging the Aston Martin toolbox by ensuring an impactful and frequent presence at the Dealerships
• Support the growth of all Dealer income drivers, together with understanding of required cost / investment control.
• Develop marketing and demand generation plans in collaboration with the Dealers and Regional marketing team to drive this performance
• Support Dealers in their AOR analysis and identify sales potentials and suitable marketing initiatives within the Dealer AOR (e.g. product placements, local events, local adverts etc.)
• Deliver and agree retailer annual, quarterly and monthly sales and aftersales targets
• Drive performance / target commitment from each retailer both monthly and quarterly to secure achievement of retailer volume, performance and variable bonuses maximising Dealer profitability
• Review ongoing progress against all key KPIs, including sales and aftersales targets
• Accurate Forecasting of retailer performance vs monthly and quarterly targets.
• Plan and assist with new model launches and training programmes, quarterly marketing plan to maximize impact of new models and tactical programmes to supporting brand strategy and revenue targets.
• Develop and review Dealer Business and Marketing Plans to optimise Aston Martin UK revenue and retailer profitibility relative to market area potential.
• Implement and enforce Aston Martin Brand Values, Dealer Operating Standards and commercial terms to ensure Dealers meet and maintain the required Dealer Operating standards.
• Responsible for continued improvement in Dealer CSI performance and the maintain an Ultra Luxury Customer centric Dealership culture.
• Engage in monthly Dealer visits with clear meeting agendas, minutes and detailed action plans recorded for both sales and aftersales functions.

Qualification & Experience:

• Automotive management experience at Manufacturer or Retail level
• Degree Educated or a similar experience gained within the automotive industry
• Experience in the management and development of a franchised Dealer network
• Detailed and working knowledge of best practices within retail Dealerships
• Experience of manufacturer’s Dealer Management Systems
• Highly developed industry, market and customer trend insight.
• Ability to benchmark and identify best practices, turning insight into addressable plans and actions.
• Knowledge and understanding of both brand and business partner vision and investment criteria.
• Excellent interpersonal skills with extensive customer service experience
• Experience managing individuals/ team
• Current knowledge of key issues effecting the Automotive sector
• Strong commercial knowledge and 360 insight of Dealer performance
• Sales, Marketing, Operations/Organisation, Aftersales, Retention, Customer Satisfaction. Minimum competency level equivalent to Dealer DP/GM level.
• Proficient ability to use quantitative data and metrics
• Capability to work with management accounts, composite data, market share insight and KPIs to generate measured action plans addressing risk and opportunity. Using detailed statistical, numerical and financial data, identify areas for focus and trend analysis to drive performance actions

Behaviours:

• Self-motivated and tenacious team player, focused on results with excellent organizational skills
• A team player with confidence and ability to interact, add value and negotiate at all levels of the Dealer organisation – spanning the full operational team and up to Group/Investor/Owner level.
• Creative and lateral thinking approach to problem solving
• Excellent attention to detail and precision structured approach to working
• Proactive and flexible approach to a constantly developing environment – flexible with personal time management
• Analytical and data driven approach to decision making and planning.
• Demonstratable IT skills across Word, Excel and Powerpoint

Belong at Aston Martin

We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.