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Job description

We are hiring multiple positions across the UK- North, Midlands & South regions.

Role: Regional Manager

Reporting to: Regional Director

Place of Work: Field Based/Remote

Salary:£40,000 - £50,000

Who are we:

We are part of the Snowfox Group which includes the YO!, Taiko and Bento brands – we have 50 major retail partners and we operate more than 1500 kiosks, 60 restaurants, and our grab and go sushi is available in over 3,700 locations.

Our key markets are the USA, Canada and the UK with additional geographic presence in Europe and Australia. Our brands are:

· Snowfox - the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii and Alaska

· Bento - founded in 1996 in Canada and provides quality grab & go sushi and hot Asian food in over 900 locations, including supermarkets

· YO! - the first to bring the ‘kaiten’ conveyor belt to the UK in 1997. Today, YO! is the UK's #1 Sushi brand with over 50 restaurants, over 440 sushi kiosks and a popular YO! To Go range

· Taiko - founded in 1997, Taiko was the first sushi manufacturer for UK supermarkets and has evolved into a highly innovative manufacturer of sushi, bentos and snacks in the UK

Our Purpose:

We Believe in Better Food For Everyone, The Japanese Way…

We continue to capitalise on consumer trends, spearheading category growth by bringing our proposition to more people around the world across more channels, in more locations, on more occasions and in more innovative ways. We are committed to purposeful progress and profit for the benefit of our people, our communities and our planet and we have a clear ESG strategy that delivers progress against nine UN sustainability development goals.

Our Values:

Own it

· We are accountable and make no excuses.

· We always look to improve

· We take the initiative and are courageous and confident

Care about it

· We do the right thing, avoiding unnecessary shortcuts

· We act with integrity and respect our communities, people and our planet

Make it Exceptional

· We build relationships and make people smile

· We say thank you

· We’re positive and kind

Win Together

· We’re open minded an inclusive

· We communicate with clarity

· We take time to look out for others and to celebrate the good stuff

Role Purpose

To lead a Region of circa 25 kiosks to deliver exceptional standards against our key business metrics consisting of People, Customer, Sales and Profit. The RM will ensure the effective development and implementation of the Regional strategic business plan, supporting the Company vision and purpose through effective execution of the Snowfox Retail Operating Model. The region will comprise of a blend of corporately owned and franchised sites, and you will be responsible for driving the financial performance of both.

Key Accountabilities and responsibilities

Passionate about People

· Inspirational leader to a team of Kiosk Managers and franchisees creating a unified, Snowfox values led culture which sets the region up for success

· Through their leadership, creates a culture that’s forward looking, planned and pragmatic and enables direct reports and team members to thrive and support the delivery of our Retail Operating Model

· Build and nurture a Regional culture that ensures team members are motivated, listened to and engaged

· Full accountability for the recruitment and retention of the very best talent in our corporately owned sites

· Accountable for the skills training and development plans of our KM population, and ensure the KS/TMs receive thorough training as our future KMs

· Creates personal development objectives that provide stretch and challenge and acts as a coach to their team

· Development of robust Regional Talent and People Plan to support succession into the wider Regional and Company plans, with support from People Partner

· Acts as a role model to their team and the broader business

· Monitor and measure the performance of direct reports against operational and commercial targets to deliver our budgeted sales and GP

· Ensure all ER cases and people challenges are dealt with correctly and in a timely manner, utilising PDPs where necessary

· Lead change in the Region to support implementation and delivery of all Company initiatives, role modelling and championing our Snowfox values at all times

· Effective use of People Metrics from your People Partner to develop and evaluate the Regional Talent and People Plan, whilst actively supporting the reduction in team turnover and improving 90 day retention

· Maximise internal and external relationships to influence and gain commitment to the Regional Business Plan

· Develop and maximise effective working relationships across various stakeholder groups aligned to Snowfox culture and values

Commercially Driven

· Develop the quarterly Regional Business plan to set out targets for all sites within your region

· Utilises a data led approach to business management, taking informed decisions from historical information

· Analyse profit data and insight in order to identify positive and negative trends, taking timely action to address loss and set Regional priorities to achieve bottom line target

· Control food, labour and variable costs in our corporately owned sites, which are in line with budget and ensuring all tools and processes are correctly deployed to deliver the Regional Business Plan

· Motivates Franchisees to deliver LFL Sales growth driving value for both the Franchisee and Snowfox, and provide guidance on the optimal way to run their business.

· Successfully manage the regional P&L and manage annual budgeting in order to deliver efficiencies and cost savings to the business

· To identify and make recommendations for improvement at site level and develop consistent and clear ways of working

· Ensure effective delivery and implementation of new initiatives through the company marketing plan to the required standards in kiosks.

· Deliver required quality standards and correct execution of product, environment, experience, financial, safety and risk compliances across the brand and estate.

· Support with the transition of any site moving from corporate to franchise owned

GENERAL:

· To deliver the successful opening and ongoing operation of new kiosks within your Region

· Contribute to the success of the business by carrying out any reasonable request from your manager, including participation in project work where applicable

· Ensure impeccable brand standards are adhered to in your kiosks, with a particular focus on product availability and quality.

· Provide insight, feedback and recommendations to the Regional Director in order to influence the direction of Operations and the Business strategy

· Deliver against any allocated projects on time, and to standard

· Utilise operational knowledge to deliver a budget beating performance

· Demonstrates an ability to lead individuals and teams through change, providing clarity of direction to their direct reports and wider team

· Demonstrates an ability to prioritise personal workload to ensure that they deploy their time to provide the highest value for our business

· Maintains a robust operational knowledge of our kiosks,

· Always acts with discretion and maintains company confidentiality at all time

· On request will deputise for the RD when they are out of the business

Essential Skills, Knowledge & Behaviours:

· Previous experience in a multi-site role within Operations, having preferably worked in hospitality or retail

· Ability to utilise available data to inform decision making and drive performance

· Experience of remote leadership at scale – leading and line managing across multiple sites/spans of control

· Confident in ability to influence their team, the Snowfox Support team and our retail partners

· Demonstrable organisation skills and ability to plan for the short, mid and long term

· Ability to implement successfully new business initiatives thoroughly and successfully

· Fully confident with financials and systems with an ability to demonstrate a thorough commercial understanding of multi site management.

· Experience in developing talent and succession

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• Employee discount
• Work from home

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In person