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Job description

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Experience using data and metrics to drive improvements

Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company. Do you have a passion for fostering high impact partnerships? Are you a customer-obsessed expert in relationship management and financial management? If so, this role could be for you.

The Amazon Fuse Business Operations organization works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across mobile operators, OEMs, retailers, banks, QSR and CPG brands, and more. We focus on business growth and value creation for customers. We focus on building trustful relationships with enterprise partners to deliver financial results to partners and Amazon.

We are looking for a Regional Program Manager within our Business Operations team to manage the oversight of, and continual improvements to, the billing services used by internal and external stakeholders. This is a pivotal role that enables you to have significant business impact through your direct involvement in customer financial modeling, target setting, and operations support. This role will provide partner development around billing and payments as well as manage troubleshooting efforts where needed. This role will also be responsible for leveraging reporting tools to develop and maintain scaled, automated, user-friendly reports and dashboards that will support the inquiries of partners. This position requires a proactive, highly motivated individual with an aptitude for critical thinking and process improvement, who can assist in the strategic development of systems for global billing. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical and detail oriented, demonstrates backbone, and possesses the ability to work well with cross-functional teams.

This role is located in London, UK.

Key job responsibilities

• Work with stakeholders to understand opportunities, desired outcomes, and success criteria
• Plan, manage and deliver partner invoices, billing queries, and SLAs to ensure there is a strategy to measure accounts and support as a result
• End to end ownership, from design requirements and build to implementing and reporting
• Run feedback loops and quickly implement changes while staying focused on long-term goals
• Conduct regular audits to maintain accuracy and relevance of disputes to reflect service updates and process changes

We are open to hiring candidates to work out of one of the following locations:

London, GBR

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience driving process improvements experience
• Excellent written and verbal communication skills with a customer focused, detail driven, and professional demeanor
• A passion for building trust with internal and external stakeholders by being proactive and innovative in solving problems that affect customers
• A proven ability to meet tight deadlines and prioritize workload

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).