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Regatta (Festival) Food & Beverage Team Leaders

Henley Regatta Tuesday 27th June to Sunday 2nd July 2023

£11.90 per hour

Regatta is a six-day event set in the grounds of Phyllis Court Club, on the banks of the River Thames. We have a number of bars and restaurants open at the Club during the event including our Ballroom restaurant and Conservatory, the Pimms and Champagne Bar, the Long Bar, the Members Bar and Lounge, the Dining Room, The Riverside Pavilion, and the Orangery and Thames Room.

The Team Leader position will be responsible for a small section in the Ballroom, Finlay Suite and Conservatory working with a team of 5 to 6 staff members to set up and break down the space, calling food away, managing drinks orders and dealing with any minor staff or guest issues.

The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos.

CRITERIA

• You must be at least 18 years of age to apply for this role.
• You must be available for work for the full 7-day period between 27th June and 3rd July 2023 hours of work each day will be between 10.00 and 20:00 with the exception of Friday and Saturdays evening functions where if worked, finishes around 01:00.

BENEFITS

• Free meals (breakfast, lunch & dinner)
• Sunday night after party
• Regatta tickets for friends and family on designated days
• Fun & festive working atmosphere & Team

DUTIES AND RESPONSIBILITIES

• Provide excellent customer service and provide assistance to customers at the event.
• Experience in a similar role in a restaurant environment or ready to take the next step to Team Leader.
• Taking ownership of low level staffing or guest issues, knowing when to escalate to a Supervisor.
• Using a point-of-sale system.
• Assisting as necessary with the movement of equipment or materials during set up and break down of events.
• Ensure the health and well-being of all customers.
• Using communication equipment, if required, in accordance with Phyllis Court guidelines.
• Act in a professional manner at all times whilst representing Phyllis Court Club.

QUALIFICATIONS, SKILLS AND BEHAVIOURS YOU WILL NEED

• Ability to lift, carry and stand on your feet for 8 to 10 hours each day.
• Ability to follow instructions.
• Ability to work long hours.
• Ability to work as a team in a public facing environment.
• Excellent interpersonal skills with ability to communicate effectively at all levels.
• Ensure a smart image and appearance at all times, adhering to the standards of dress policy.
• Ability to make balanced decisions and keep calm in an emergency situation.
• Ability to use initiative and work independently without direct supervision.

UNIFORM REQUIREMENTS

• Black trousers, white dress shirt or blouse, black socks and sensible black shoes for duration of Regatta