Refugee Support - Casework Volunteer (Mum's Project - Glasgow - Q2-18)

Refugee Support - Casework Volunteer (Mum's Project - Glasgow - Q2-18) Glasgow, Scotland

British Red Cross Volunteer
Full Time Glasgow, Scotland 15649 - 21438 GBP ANNUAL Today
Job description

Do you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our Casework volunteers work one-to-one with refugees, asylum seekers and vulnerable migrants at a time which many will find difficult and distressing. We help to make sure people have choices and opportunities available to them to move forward with their lives in a new country. ## **We would like you to:** - Volunteer 1 full day or 2 half days each week (daytime hours, Monday-Friday) - Volunteer for a minimum of 12 months - Be based in Glasgow - Be willing to travel locally for home-based appointments - Have access to you own computer and a phone (can be provided if needed) ## **At present, we can only accept applications from females due to the nature of the client group we are supporting.** ## **We would be particularly interested to hear from you if you are (or have been) an asylum seeker or refugee.** ## Diversity is something we celebrate, and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness. ## **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. If you have any questions before applying, please contact us at [email protected]
Why we want you: Are you passionate about supporting people in crisis? We are looking for empathetic and professional casework volunteers to help people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service.

  • Tasks: Giving one to one support to people e.g. advice on accommodation and healthcare

    Leading sensitive and comprehensive conversations and interviews with people to assess their needs

    Agreeing a plan of action to help people access their rights and entitlements

    Using your Red Cross training to give emotional support to adults and children

    Maintaining client databases

    Referring people to other support services e.g. mental health and loneliness support

    Working effectively with interpreters as well as people from the Home Office and other charities

    Identifying and responding appropriately to safeguarding and protection issues

  • Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants

    Able to volunteer in a multicultural environment

    Emotionally resilient as you may need to deal with challenging or difficult situations

    Previous experience of face to face client work or casework would be helpful

    Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)

    Keep the people we support at the heart of what you do

    Willing to complete a criminal record check

  • Benefits: Meet new people and be part of a supportive and inclusive team

    A great opportunity to develop your existing skills and gain new ones

    All training and induction for the role (there is no charge for training)

    Reasonable pre-agreed travel expenses

    An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives

Refugee Support - Casework Volunteer (Mum's Project - Glasgow - Q2-18)
British Red Cross Volunteer

www.redcross.org.uk
London, United Kingdom
Michael Adamson
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1870
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