Refugee Support - Casework Coordinator Reading, England
Job description
Location: Hybrid working between home and 40/60% of time in Reading Office
Hours: 35 hours per week
Could you provide advice, support, and advocacy to people in crisis as a result of their immigration status?
We are looking for a Casework Coordinator to join our Refugee Support team! Reporting to the Refugee Support Service Manager, you will ensure the provision of high-quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations in the Southeast area.
You’ll take a holistic approach to supporting these individuals, by providing clients with short-term casework support. This could involve directing clients for help with their asylum cases or basic essentials, or building strong working relationships with local agencies and charities operating in the local area where individuals can be referred to for further assistance.
This is a rewarding role, requiring excellent advocacy and communication skills, the ability to work sensitively and remain calm under pressure.
Say hello to the team
The Southeast Refugee Support team provides access to practical support, information and advice to people affected by asylum and immigration issues across the area. Within the Southeast, you will be a part of the Thames Valley team with a specific focus on the Reading area. We work in partnership with many organisations across Thames Valley to provide these services, including the provision of destitution support. Our frontline services are supported by trained volunteers under the supervision of our casework coordinators. Through effective signposting, referrals, advice and advocacy support we enable service users to access their rights and entitlements as well as the services they need.
This role might be for you if...
- You've got experience delivering casework with vulnerable clients (ideally within the asylum support system), and you’re able to effectively advocate on behalf of clients to realise their rights and entitlements.
- You have an understanding of issues relating to refugees, asylum seekers and other vulnerable migrants
- You’re able to support, manage and develop volunteers
- You're a team player; you're able to work as part of a team within what can sometimes be a high-pressure environment. You will have experience of cross-agency partnership and collaborative working too.
- You're a great communicator with the ability to adapt your communication based on the audience.
- You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations
We would welcome applications from those with lived experience if the asylum system
Closing date for applications is 23:59 on the 27th February 2023 with interview to follow.
Should you have any questions on this role please email us at [email protected] quoting vacancy ID 6911
Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.
We offer a wide range of staff benefits, these include:
- 36 days holiday pro rata (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Discounts from a range of online and high street retailers
- Genuine investment in you personal and professional development
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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