Referencing Executive Newcastle upon Tyne, England
Job description
The Role
Rightmove Landlord and Tenant Services (RLTS) is growing. We’re an ambitious team who really celebrate ideas and innovation, championing our people to play an influential part in our journey. We have some truly exciting plans to make our flagship referencing team even bigger and better in 2023 meaning now is the perfect time to get involved in an exciting growing business with lots of opportunity.
We work on behalf of letting agents (our clients) to reference prospective tenants for rental properties across the UK, which includes obtaining references from previous landlords and assessing their financial suitability for the property. It is a fast-paced role with a mix of inbound and outbound calls, responding to emails and assessing documentation provided as evidence. We pride ourselves on offering outstanding customer service to our clients and require passionate and committed individuals to join us as we continue our growth.
A typical week as a Referencing Executive might involve:
- Progressing applications for prospective tenants and ensuring they are completed in a timely manner.
- Making phone calls consistently throughout the day and sending emails to chase responses from applicants, landlords, employers, and any other relevant referees.
- Educating tenants and their referees on the requirements in order to establish affordability and suitability for a property and assisting them in how to provide.
- Taking phone calls and assessing emails to update applications and our customers of progress.
- Completing detailed and accurate final reports to reflect all investigations to make recommendations to our clients based on information gathered.
- Achieving targets and KPI’s surrounding inbound calls, email turnaround time and finishing final reports.
We are looking for somebody who:
- Is an excellent communicator – confident, professional, and approachable.
- Has a passion for customer service.
- Has the ability and drive to work in a fast-paced environment.
- Is experienced in managing varying workloads.
- Has excellent verbal and written communication.
- Is able to work within a team to achieve team, department, and business goals.
- Demonstrates good judgement and a decisive mindset.
- Has a willingness to learn, develop and build on feedback.
- Can be adaptable to business developments and customer needs.
Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated, and passionate about delivering a great experience to our customers then you could be just what we’re looking for.
Why work for Rightmove?
We really care about our people and their families, and we have a range of benefits to make life that little bit better. This includes:
- Hybrid-working
- 25 days holiday each year, plus Bank Holidays, and the ability to buy up to 5 more days per year.
- Company Sharesave scheme
- Private medical insurance for you and your family
- A cash plan so we can pick up the bill on things like dental and optical care, prescriptions, and physiotherapy
- Enhanced maternity and paternity leave
- Life assurance policies
- Generous pension scheme
- Rental deposit and travel loans
- Charity matching and payroll giving
- Referral bonuses
- Free tea, coffee, and fruit in the office
- Company-funded social events
About us
We are on a mission to ‘help people make the right move’, we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place.
A great success story, we’re an established member of the FTSE 100 and one of the biggest home-grown web brands in the UK. Despite our success, we remain a down-to-earth bunch and we encourage and support all Rightmovers to continuously develop themselves.
Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart and passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmove story!
We believe that ensuring diversity of background and experience will lead to a more fun and inclusive workplace and the creation of better products for our users. We are an equal opportunities employer, come and help us make home moving easier.
Job Types: Full-time, Permanent
Salary: £22,050.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Newcastle upon Tyne, NE12 5BU
