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Job description

Level 3 Information Communication Technician

Weekly Hours Worked: 9am-5pm 35 hours per week

About the company:

Compute4U Limited is a Microsoft Gold Partner, leading Kent IT support company, our team has over 15 years combined experience in the industry.

At Compute4U, we provide IT support and solutions to businesses with packages that offer unlimited remote support, we can be your remote service desk.

Specialising in cyber security and helping as a support partner, we can ensure your tailored service works for you and your IT systems. Our goal is to help your modern business through proactive support; we want to help you achieve your business goals with seamless technology. As a Microsoft gold partner, we can work with you on cloud technology and digital transformation services.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Engineer Technician Apprentice with Compute4u, a leading IT support company based in Kent, Chatham.

Job Description:

The apprentice will be part of a dedicated IT team, working closely with other engineers and reporting to the IT manager. Provide IT Support & Installations for new and existing client base. Building Bespoke computer systems and servers, Offering telephone technical support, ticketing, remote support, network installations, callout support, cloud support, and other IT skills as time and progress goes on. Will need to drive or be learning to drive. Undertake internal company procedures ie Daily Backup checks, quarterly maintenance tasks etc.

• To provide specialist technical IT support across their existing and new client base, including the development and maintenance of infrastructure, resources and to provide general support.
• To work collaboratively with all staff and promote the values of the company.

Your duties and responsibilities in this role will consist of:

• Under the direction of the Head of IT, support with customers installation, maintenance, availability and security of their network, hardware, and software.
• Work in conjunction with the IT Manager and the support Team.
• Work alongside the IT Manager on the Applications, Telephony, Infrastructure and Systems so they meet current and future needs.
• Support the team to handle the day-to-day user requests from service desk system, Ticketing and Installations and Upgrades.
• Training programme is designed to provide real-world skills using the most recent IT Technologies to transform individuals into highly skilled IT Apprentices.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Have good communication, telephone skills.
• Should work well alone as well as in a team.
• Be prepared to provide the highest level of customer service to our customers. Have a flexible approach to work (be able to undertake other duties).
• Ability to recognise and respond to urgent customer requests.

Personal qualities:

• Professional approach.
• Must demonstrate attention to detail.
• Able to follow instructions.
• Never be afraid to ask for help.
• Be personable with a willingness to learn and a can-do attitude is essential.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

IND123

Job Type: Apprenticeship

Salary: £13,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chatham, ME5 8UL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you drive?
• What interests you in working for Compute4U?

Education:

• GCSE or equivalent (required)

Work Location: In person

Reference ID: MED - Compute4U