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Field Service Technician UK

The Field Service Engineer's role is to provide professional service and support for local Reiser customers by performing field service installation, start up, repairs and maintenance of Reiser equipment. The Field Service Technician will work within the guidelines established by Reiser ensuring customer issues are resolved in a timely manner and that the customer is left feeling cared for.

About Reiser

With more than 60 years of success in the food equipment industry, REISER is recognised worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers.

If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is intelligent, energetic, hard-working and likes to have FUN!

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

We are looking for individuals based in the following areas:

The South

• Milton Keynes
• Luton
• Oxford
• Swindon
• Bristol

Midlands

• Leicester

North

• The North-West M62 corridor
• Manchester/Cheshire area

Essential Functions:

As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install new food and packaging machinery equipment. Additional tasks include providing preventive maintenance and on-site equipment repair.

Job Duties may include but are not limited to:

• Daily travel (during the week) away from home visiting food plants which may require overnight stays.
• Installs, troubleshoots, and maintains Reiser sold equipment
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.
• Communicate regularly with service leads, customers, sales, technicians, engineering and workshop
• Share information with team members, customers, and your manager to help prioritise and keep customer apprised of corrective actions and equipment status.
• Familiar with standard concepts, practices across the spectrum of the line of equipment Reiser sells (processing/packaging)
• Equipment Maintenance –perform routine maintenance on equipment and necessary training
• Troubleshooting - Identifies, analyses failures, determine causes of operating errors and taking action to remedy the problem
• Record Activity – complete (job tickets) service reports, record repairs and maintenance performed
• Seek and obtain and retain sufficient product knowledge to ensure work is competently performed
• Active knowledge of proper tool selection and troubleshooting techniques necessary for installs and repairs and equipment maintenance
• Adhere to all safety guidelines established by both Reiser and the customer
• Engage with customer on site, analyse equipment performance, troubleshoot to isolate problem, and determine actions needed to restore system to performance specifications.
• Inform customers of routine preventive maintenance techniques.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

Requirements:

Qualified Multi skilled engineer with 5 years post apprenticeship experience

• 2-4 years of experience in the field service industry, and/or food industry knowledge
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
• Apprenticeship or equivalent Electro-mechanical experience preferred
• Previous experience and knowledge of pneumatics, hydraulics and motor control circuitry required
• PLC's with Ladder Logic knowledge
• Must be able to read and understand electrical, pneumatic and hydraulic diagrams
• Ability to read, write and understand English required
• Excellent customer relationship management skills are a must
• Possess a full, valid driver's license
• Daily travel during the week – mostly regionally, however flexibility if required to travel farther afield and stay away if job requires.
• A 'Can do' attitude
• Food Processing Machinery experience is desired (servicing, troubleshooting and repair of electro-mechanical machinery)

What we offer:
As an employer of choice we offer you

• Positions that are regionally located (reduced travel/nights away)
• Monday-Friday working pattern
• A generous salary and optional overtime available
• Relevant training for your role and a supportive learning environment
• Experience with a wide range of market leading machinery within the food industry with supplier provided training.
• Quality Company vehicle and fuel card
• Quality tools and equipment
• Enhanced pension scheme
• Company paid private medical care for you and your family
• Private dental plan for you and your partner.
• 25 days holiday on top of statutory bank holidays
• Discretionary annual bonus
• Life assurance cover 4 x salary
• Company Benefits portal with discounts and wellbeing hub
• Personalised financial coaching via Octopus finance
• Opportunity to work with a fantastic team!

• This job description is intended to be an indication of the scope of the role. In addition to these functions employees are required to carry out such other duties as may reasonably be required.

We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.*