Recovery Officer Remote
Job description
Job Title: Recovery Officer
Vacancy reference number: 00441
Salary: up to £22,036
Location: Home based ideally residing in the Swindon area
Contract type: Permanent/Full Time (37 Hours per week)
The Vacancy:
We are offering opportunities for successful candidates to work from home as a Recovery Officer within our Revenues Team based in Swindon. The successful candidates will help support and be responsible for a range of technical and financial queries from residents, businesses, agents and solicitors
across multiple systems (including NEC, Academy, Information@Work & Civica). Full and comprehensive training will be provided and successful candidates will be supported by a network of employees within the Revenues Team based in Swindon.
The main objective for this position will include the maximisation of collection in respect of Council Tax and Business Rates accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.
Key tasks and responsibilities:
- Manage business and residential accounts;
- Liaise with businesses and residents;
- Undertake housekeeping reports and exercises;
- Undertake debt chasing and control recovery;
- Timely and accurate action of client requests;
- To support operational service delivery to clients;
- Comply with corporate HR and Health & Safety policies and procedures;
- Support\mentor colleagues with their development;
Essential Skills and Attributes:
- Previous administration, account management experience;
- Previous debt management, collection experience;
- Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
- Experience of gathering, organising and managing information;
- Being responsive, customer-focused and committed to customer care;
- Demonstrate a flexible approach to working patterns to meet business peaks and troughs;
- Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9-4, including English and Maths;
The Company:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
Our Staff Benefits:
- free eye tests,
- cycle to work scheme
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- A casual dress code
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.
To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure Scotland check.
You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role. Please quote the Job Title and Vacancy reference number within the subject heading.
The closing date for this vacancy is: 10th September 2023
www.liberata.com
Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.
Job Types: Full-time, Permanent
Salary: Up to £22,036.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?
Education:
- GCSE or equivalent (preferred)
Experience:
- Administration: 1 year (preferred)
- Account Management: 1 year (preferred)
- Debt Management & Collection: 1 year (required)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 10/09/2023
Reference ID: 00441
