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Job description

An exciting opportunity has arisen for a friendly, professional and personable receptionist/treatment coordinator to join the team at Taylored Dental Care.

We are a reputable private dental practice with three sites spread out across the Bradford district offering a range of dental treatments from high end cosmetic treatment, orthodontics to general dentistry and sedation. We have a keen interest in treating nervous patients and are “The dentist for people who don’t like dentists”.

Our patients are at the heart of everything we do and we always aim to provide them with the best experience and service therefore you must be able to build fantastic rapport, show empathy and have an understanding of their needs for all new and existing patients.

Previous experience as a dental receptionist/treatment coordinator is desirable but not essential as full training will be provided. What is essential is that you have strong communication and organisational skills, you will be empathetic to our patients needs, you will always strive to provide the best service for our patients and you must love working as part of a team.

As a Dental Receptionist/treatment coordinator you will:

• Have previous front of house experience, ideally within a healthcare setting although this is not essential.
• You should be motivated and able to enthuse others
• You should be organised and able to prioritise your workload
• You must be able to build rapport with our patients and be empathetic to their needs, fears and frustrations.
• Be responsible for the management of a clinicians diary, ensuring all gaps are filled.
• Arranging, rearranging and cancelling patient appointments
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Ensure patient records are accurate and well maintained
• Ensure smooth and efficient running of the practice and equipment
• Be able to communicate effectively with patients through the use of social media, emails and whatsapp.

Personal attributes:

• Punctual and reliable.
• Committed
• We require someone who is looking for a long-term position.
• Smart and presentable.
• Willingness to learn.
• Calm and able to work under pressure.
• Organised and able to prioritise workloads.
• Good interpersonal and communication skills.
• Creative and able to use own initiative.
• Team player.

In short, what we require from you;

• Full understanding of consent, safeguarding, patient confidentiality, H&S
• Hard work and dedication
• A passion for your role and providing the best experience for our patients
• A desire to want to achieve more and do well; both personally and for the business
• Must be willing to travel around the practices for sickness and holiday cover; Wibsey (BD6), Idle (BD10) and Keighley (BD21)

What we provide in return;

• Continual support and development opportunities.
• Free access to dentinal tubules to complete all CPD
• Friday afternoons off
• Supportive work environment from your teammates to the leadership team
• Recognition of your hard work with opportunities to be awarded employee of the month
• Free day off for your birthday
• Yearly bonus scheme
• Free dental treatment carried out at Taylored Dental Care for you
• 50% off the cost of dental treatment for your household
• Time of service loyalty scheme
• £50 allowance towards the cost of; private medical care, physiotherapy, chiropractor, counselling/therapy
• Regular team nights/days out

Please include a covering letter along with dates and times that you are available for an interview.

Please note that interviews will not be held until WC Monday 24th July at the earliest.

Due to the high volume of applications I am unable to get back to each candidate, you will only be contacted if you have been successful, thank you and good luck.

Job Types: Full-time, Permanent

Salary: £10.50-£11.00 per hour

Benefits:

• Company events
• Company pension
• Employee discount

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• Bradford: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person