Customer Service Advisor Warrington, North West England, England
Job description
Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce community with innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.
Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce - our solutions are market leading, and we’re always looking out for the best possible employees.
Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce - our solutions are market leading, and we’re always looking out for the best possible employees.
As a successful and growing business, we are always looking to add only the very best talent to our teams. We have experienced significant growth and as a result would like to continue developing our teams. We are now looking to introduce a Customer Service Advisor to join our award-winning brand Parasol.
Parasol is one of the UK’s largest employment service provides, Parasol’s mission is to make the working lives of our employees as simple as possible. Each year we support over 9,000 contractors and 4,000 recruitment business partners, providing their clients with a compliant solution.
Hours of work:
- Hybrid role- occasional travel to our HQ in Warrington up to 2 days per week
- Flexible shift patterns between core hours of 8am - 7pm Monday to Friday
- 1 in 4 Saturdays to be worked between 10am - 2pm
- Flexible shift patterns available to suit all
Responsibilities:
- Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
- To manage the expectations of all clients through effective communication and ownership.
- To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
- Provide reactive and proactive support to increase the likelihood of retention.
- Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.
Skills & requirements:
- Previous experience in a Contact Centre environment.
- Ability to communicate clearly.
- Strong customer focus.
- Ability to be innovative and use own initiative.
- Personal workload organisational and time management skills.
- Ability to deal with difficult situations in an assertive and supportive manner.
- Ability to work as part of a team with active and valuable contribution.
- An understanding of and adherence to all confidentiality aspects required.
- An understanding of and adherence to all relevant health and safety procedures.
- GCSE (or equivalent) in Maths and English at grade C or above
- Excellent computer and keyboard skills with experience of using Microsoft Office applications.
- Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.
Benefits:
- Earn up to £2,000 bonus per annum
- 'Your Flexibility’ focuses on providing everyone with the option to choose the way in which they work, be that fully from home, in an office or in an arrangement mixing the best of both. We believe that by providing flexible working options and a fantastic working environment, in a way which suits your lifestyle, priorities and family, we are building on a culture of trust and ownership. - this role involves occasional travel to our HQ in Warrington up to 2 days per week
- 25 days’ holiday per year (excluding bank holidays). Option to buy and sell an additional 3 days holiday. Following 2 years of service your holiday entitlement will be increased to 26 days and for every subsequent year of service thereafter you will be entitled to one additional day’s holiday up to a maximum of 29 days per year.
- Exclusive Discounts & Offers from 'Savings Pal’ - UK’s Leading Benefits Platform
- Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it.
- Private Medical & Dental Insurance
- Pension
- 'Dress down’ dress code
- Free parking
- Tusker Car benefit scheme - salary sacrifice green CO2 capped
- Free Mortgage service
- Holiday Buy & Exchange Scheme
- Gym Discount
- Employee Assistance Programme
- Eye Care Vouchers - Specsavers
- The Opportunity to Earn Vouchers for Business Referrals & Reviews
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Flexitime
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Warrington
