Receptionist - Support Administrator Bath, England
Job description
An exciting opportunity has arisen for an enthusiastic, friendly, reliable and committed individual looking for a career in health care to join our busy team as a receptionist/support administrator.
You will be supporting the Pain Clinic team by greeting patients when they are arrive for appointments and be responsible for checking them in and out on the patient database. You will be part of a busy team and your main duties will be responding to enquiries both on the telephone and by email and booking appointments for patients. When not working on the reception desk you will help to support the administration team by processing referrals to the Pain Clinic, booking assessment appointments and also scanning and uploading information to patient's records.
We are looking for someone who has great people people skills, has excellent time management skills and can thrive in a busy work environment. You will need to access patient related information on the hospital systems, be comfortable in using Microsoft Office, particularly Outlook and Excel, and be very computer literate.
- Receive patients and relatives at reception in a friendly and courteous manner
- Answer all telephone enquiries in a helpful manner with an understanding of patient confidentiality, taking and relaying messages competently and taking action as appropriate
- To maintain patient details/appointments efficiently on the patient administration system (Millennium)
- To process GP and consultant referrals to the Pain Clinic, ensuring that all referral information is accurately logged
- To book all new assessment appointments for the Pain Clinic
- To cancel and rebook patients as needed
- To support the Pain Clinic administration team with booking follow up appointments and checking out appointments as required
- To monitor and action the department’s generic email inbox and referral inbox
- To book interpreters as and when required
- To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients
- To ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone
- Be aware of and adhere to national waiting time targets when scheduling patient appointments
- To carry out other clerical duties as required; this will include scanning and attaching documents to patients electronic records
- To be flexible to the needs of the department to ensure cover and smooth-running of the department as a whole
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
