Receptionist (Serviced Apartments) London, England
Job description
Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin. We are now looking for a Receptionist to join our Front of House team. We’re looking for our Receptionist to deliver consistent service excellence for our guests and drive service standards for their team.
Receptionists take responsibility for the operation. It’s a diverse and varied role that requires the successful candidate to be adaptable and have a positive approach to their role.
Key Responsibilities:
Our receptionist will be a natural people person and will be able to create positive experiences for their guests. Their typical duties include:
- Performs guest service duties engaging with the guests to assist them during their stay
- Maintains consistent presence in the lobby and all hotel public areas
- Leads by example, trains and motivates employees to build a strong and enthusiastic team
- Handles all aspects of guest arrivals, check-in and departure, and maintains upkeep and appearance of hotel lobby and entrance
- Makes reservations, when necessary, in accordance with hotels yield management practices
- Maximises occupancy and ensures rate availability
- Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
What Do you Need?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Commitment to delivering a high level of customer service
- Excellent personal presentation standards
- Ability to work on your own and as part of a team
- Autonomy to make logical decisions
- Competent level of IT proficiency
The Company
Marlin is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin. We have over 1200 bedrooms in our portfolio & plan to grow in the future.
Here at Marlin, we take time in seeking out individuals to join our team. We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.
What's in it for you?
- A cycle to work scheme
- You will receive your birthday off each year in addition to our holiday entitlement
- Charity Days (you will be able to partake on a paid day of charity work per year)
- Our employee led social committee manages it's own budget to run events each month
- We take your feedback seriously. If you have something that you’d like to share or suggest with our leadership team there is a dedicated service
- Monthly wine-d down events on the first Friday of every month
- An invite to two epic events per year
- We’ll support you and help you to develop in your career – be it with coaching, mentoring, apprenticeships and more.
Job Types: Full-time, Permanent
Salary: Up to £12.00 per hour
Schedule:
- 10 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
