Receptionist /Office Administrator Birmingham, England
Job description
We are working exclusively with RMF who are looking to expand their front office team to be based out of their Birmingham offices.
Key Responsibilities
- Accountable for driving visitor experience, providing a warm and friendly welcome.
- Answering the telephone and accurately recording messages ensuring that they are relayed in a timely manner.
- Ensure there is sufficient meeting space for internal staff and external visitors.
- Responsible for ordering and maintaining an appropriate stock of stationery for the office.
- Responsible for preparing office communications and updating staff notice boards.
· Maintaining an accurate visitor guest log to support fire evacuation procedures.
· Supporting with the Induction of all new staff i.e., site tour, creating ID Pass’s
· Maintaining a secure record system for all learner documents
· Maintaining a clear record of stationary equipment, whist ensuring relevant stock is ordered to support office needs.
· Tracking all incoming/Outgoing post
· Supporting the team with general administration tasks, such as ensuring all relevant documents are printed and available.
· Provide weekly/Monthly reporting to the business – tracking all medicals/CSCS test bookings.
· Completing Invigilator duties for our learners
· Completing medicals assessments on learner
· Maintaining an employee directory
Safeguar
Personal Specification
Knowledge and Skills
- Previous front of house receptionist or host experience in a busy professional environment.
- Excellent organisation, time management and IT skills including MS Office.
- Experience of coordinating events, both internal and external, including logistics and coordination of the event.
- Relationship management with internal and external stakeholders
- Customer service experience
- A working knowledge of safeguarding and risk management procedures
- A sound knowledge and understanding of data capture through varied tools, and its presentation in meaningful and accessible formats.
- Excellent written and verbal communication skills.
- Strong IT skills, including proven experience of using and maintaining a database in a similar work environment.
Personal Qualities
· Committed to RMF’s values from integrity, honesty, passion, empathy, and support.
· Empathetic communicator with a high level of emotional intelligence
· An effective communicator with the ability to influence positive change.
· Passionate, supportive, proactive people person who actively contributes within a team and wider organisation.
· Good under pressure and adaptable to the demands of a changing environment
· A highly organised individual with the ability to meet deadlines autonomously.
Job Type: Full-time
Salary: £18,000.00-£21,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
