Receptionist - Marine Troon Troon, Scotland
Job description
There has never been a better or more exciting time to be a part of the Marine Troon! Have you always wanted to be part of a team for a newly branded and recently refurbished hotel? Do you enjoy creating empathic guest experiences? If you do, we'd love to meet you.
The Opportunity
We are looking for Reception Team Members to join the to be part of our distinguished front office/reception and concierge team at the Marine Troon to deliver an outstanding welcome and experience to our guests. Reporting into the Rooms Division Manager you will be responsible for:
- Welcoming guests by focusing on empathic service in accordance with marine and lawn standards
- Be Imaginative in your approach to sharing local knowledge and expertise for our guess
- Maintaining positive working relationships across all functions within the hotel
- Actively promote hotel facilities and participate in Front Desk Upsell programme
- Keeping front office area clean and organised
- Deliver seamless service by taking ownership of all guest affairs and queries. This includes check-ins, check-outs, requests coming in through telephone, email and text message, billings, etc.
What are we looking for?
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel or Customer facing experience advantageous.
- Previous experience of Opera would be beneficial.
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (TC’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
Located on the beautiful South Ayrshire coastline, with bespoke views over the Royal Troon Golf club and across to the Isle of Arran, our stunning 4-star hotel in Ayrshire has everything you need for a relaxing getaway. Built-in 1894, The Marine Hotel was designed by notable Glaswegian architects Salmon and Gillespie and is a significant landmark in Troon. Now newly refurbished, our hotel features subtle Scottish themes, fabrics and textures all laced with the history of our building and surrounding area. Whether you’re joining us for a golf weekend, a romantic getaway, a meeting or special occasion, expect elegance, comfort, and above all else, true Scottish hospitality.
