Receptionist Hotel Morpeth, England
Job description
Great opportunity to join our wonderful front office team as one of our receptionist's
Great benefits, full time, 8 hour shifts - preferred experience in similar position, full training will be given
Team Member - Hotel Reception
Shift Work - 5 days per week including weekends, Own Transport is essential or Live-in Accommodation is available if required
Customer Service: · To ensure core and departmental standards areadhered to at all times · To exceed customer expectations (Wow Factor). · To give the hotel a lasting first and last impression. · To ensure consistent, efficient and friendly service is given throughout a guests stay. · Service maintained when front office systems go down. · Ensure that the desk is manned at all times. · Has a basic understanding of local attractions.
Communication: · To perform a thorough handover at the end of each shift. · To feedback positive and negative comments from · guests to relevant departments · To ensure any communication for a guest gets to them promptly · To ensure calls are transferred to the relevant departments quickly and efficiently · To ensure messages and bookings are taken and delivered promptly to other departments within the hotel · To handle guest problems and queries in a professional manner.
Sales: · To maximise every opportunity to capture revenue · To be fully aware of how to make a reservation. · To know how to handle an ‘ out of hours’ conference or wedding enquiry professionally · Ensures to upsell at all relevant opportunities, to enhance to guest stay and the benefit of the hotel. · To proactively listen for sales leads and pass to the relevant department.
Systems: · To have an excellent understanding of the hotel Front Office System · To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents. · To understand the switchboard and telephone systems.
· To know how to access the relevant helpdesks if any systems go down · Carry out departmental check list in accordance with departmental procedures. · To have a basic understanding of the back up system · To have a clear understanding for all systems that interlink with reception - such as interfaces, servers, printers, POS systems, minibar, vincards, servebase ·
Job Type: Full-time
Salary: From £11.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Tips
Ability to commute/relocate:
- Morpeth, NE65 8XF: reliably commute or plan to relocate before starting work (required)
Job Type: Full-time
Salary: From £11.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Tips
COVID-19 considerations:
Macdonald Hotels & Resort are committed to providing a Safe & Sound workplace for our employers. All appropriate safety measures are in place amd have carried out robust training with our teams
Ability to commute/relocate:
- Morpeth, NE65 8XF: reliably commute or plan to relocate before starting work (required)
Work Location: In person
