Receptionist - Chelsea, London Chelsea

11 Cadogan Gardens

Full Time Chelsea 0.00 GBP Today

Job description

Receptionist - Chelsea, London

As part of the Reception team at 11 Cadogan Gardens & The Chelsea Townhouse, you are the reason that our Guests keep coming back for more. Our Receptionists work as part of a team to help our Guests and create unforgettable experiences for them, exceeding expectations from arrival to departure, to ensure that every guest wants to return.

What Will You Be Doing?

Below are some of the duties and responsibilites of Receptionists at 11 Cadogan Gardens:

To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
To take pride in maintaining a high standard in personal appearance and demeanour.
To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
To ensure all arriving Hotel guests’ cars are parked, if required.
To be familiar with all reservation tasks in order to cover this function should it be required
To be confident in the delivery of all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and when required the role of the Night Manager .
All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.
To record all relevant information using the DM report system.
To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
To be responsible for answering enquiries, building great relations with our guets and assisting guests with event bookings, routes, etc.
To be aware and promote all services offered in the Hotel.
To know and understand the current policies and procedures of the Hotel