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Lea Vale Medical Group are looking for a medical receptionist with experience in customer service to join our long-standing, friendly surgery. This is an exciting role as you will be joining an established non-clinical team that serves just over 48,000 patients and is rated outstanding by the CQC.

The role is part time 27.5 hours per week from either:

7:45-1:30pm - This is perfect if you like to keep your afternoons free or would prefer to avoid the evening traffic.

Or

1:30pm-7pm - Which is ideal if you prefer to start a little later and miss the morning rush hour.

Job responsibilities:

• Make appointments for patients to see GPs, nurses or others.
• Answer the telephones and signpost as appropriate.
• Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
• Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
• Operate clinical computer system and maintain high quality data entry.
• Communicate with other agencies like transport, phlebotomy, hospital etc.

You will be predominantly based in the call centre as the first point of contact for patient enquiries. Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic phone manner. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in all situations;
• Capable of remaining calm, with consistent accuracy and concentration under pressure;
• Strong IT and administration skills;
• Enthusiastic with energy and drive;
• Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given.

We are a busy medical practice located in Luton Town Centre, serving just over 48,000 patients.

We believe in delivering high quality patient care through teamwork. Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

• Competitive salary
• NHS pension
• Support to guide your personal and professional development
• Excellent training opportunities
  

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.