Receptionist - Birmingham City Centre! Birmingham, England
Job description
Context:
Within the UK, ISS provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management, cleaning & hygiene services, maintenance and building services, catering, security, landscaping, and a wide range of tailor-made services for customers throughout the public, private and specialist sectors.
Job Purpose:
An exciting opportunity at the heart of Birmingham City Centre for a prestigious new building!
Reporting to Facilities Services Manager, you will provide a vital Reception and administrative role within the Facilities Management Team.
The role requires versatility and a strong work ethic with an ability to providing a professional front of house service to the client, their employees and their visitors and adapt to changing customer and business requirements.
Complexity:
The Facilities Management Team are the face of ISS on the site and as such are there to provide the customer with a direct point of contact for anything facilities related that they need. The reception team must also be the key control mechanism for a high number of priority administrative tasks.
Key Responsibilities:
Ø To register all arriving Clients following Security policies and procedures.
Ø To meet and greet Clients and Visitors and inform relevant parties of their arrival.
Ø To assist those visitors in the waiting area.
Ø To make sure that the visitor/guest meets their host.
Ø To prepare all visitors, delegate passes in a timely manner where possible prior to the client, visitors’ arrival.
Ø To ensure the general reception area is kept in good order.
Ø To keep the booking system up to date at all times.
Ø To check next day’s bookings and make amendments as necessary.
Ø To serve as an information source for clients.
Ø To liaise with security and other departments as relevant.
Ø To answer the telephone (main Switchboard and Reception) in a polite, friendly and professional manner.
Ø To complete daily tasks as per SOP’s.
Ø To report any faults in the Reception area.
Ø To carry out general admin duties.
Ø To provide afterhours receptionist presence if required.
Ø To maintain awareness of health and safety regulations in the building.
Ø To carry out any task deemed reasonable by your manager.
Ø To ensure all company procedures are adhered to at all times.
Experiences:
Ø Previous experience in a general reception, customer service and administration tasks.
Skills:
Ø Good organisational skills
Ø Good level of verbal and written communication skills
Ø A good level of IT skills
Ø Ability to work under pressure, use own initiative and prioritise work loads
Ø Ability to achieve deadlines
Ø The ability to communicate and work effectively with customers, employees and teams at all levels
Attributes:
Ø A high level focus on the achievement of targeted results.
Ø A high level of flexibility and a positive attitude to innovation and change.
Ø Commitment to the ongoing success of the business.
Ø A high level of customer service and professionalism.
Job Types: Full-time, Permanent
Salary: From £10.17 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have 5 years work and address history for Government SC Clearance?
Experience:
- Receptionist: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
