receptionist Northwich, England
Job description
Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Either manual or computerised. Ensure that patients without appointments but need urgent attention are seen. Explain practice arrangements and formal requirements to new patients and anybody wanting to be seen temporarily and complete and check relevant paperwork.
Respond to all requests for assistance from patients and visitors. Enter requests for home visits onto computerised booking system and complete comprehensive notes on Patients records stating time received and other relevant information. Book requests for Ambulance transport and ensure all data is entered on to patients medical record. Ensure the reception and waiting areas are kept neat and tidy.
All leaflet racks kept stocked and up to date. Ensure that all correspondence, reports etc are filed in correct record and all relevant data recorded onto the computer system. Receive and make telephone calls as required. Divert calls and take messages as appropriate.
Complete Tasks and Docman Workflow sent to Reception from the Doctors. Ensuring logged into Cisco Finesse each morning and remains logged in until end of shift. Ensure that requests for repeat prescriptions are given to the correct department within 1 hour of reception receiving the request from the patient. The Prescription Team then have 48 hours to action and produce the prescription.
Start and End of Day procedures followed as per Reception Rota. Delegated tasks or duties from the Operations Manager or Practice Manager considered applicable to the post.Eg. Completing private work when requested, gaining and learning new skills within other areas of the surgery. Any other reasonable task at the request of the Operations Manager or Practice manager.
