Job description

We are looking for a receptionist to work on at least 5 days a week with 8 hours shifts.

Duties: answering emails, make phone calls, answering questions, monitoring the gates, etc

Wacky Kingdom is the UK’s most exciting new children indoor play, opening Kingston in October 2022. We are searching for exceptional, highly driven staff for our brand new club.

Our vision is for Wacky Kingdom to be the beating heart of hundreds of local communities, as individuals and families focus on their health, wellbeing, and happiness .

You will be a brand ambassador, promoting and representing the Wacky Kingdom vision and values. We are looking for the crème de la crème, the very best in the business. This exciting new opportunity will be challenging but rewarding and offers many paths to career progression.

You are responsible the reception, stock and secondary spend income. A receptionist is the first person our members and potential members meet when they walk into an Wacky Kingdom. First impressions count.

The ideal candidate will have:

· Exceptional communication and interpersonal skills

· A passion for children play, health and wellbeing

· Excellent customer service skills

· A professional approach to work

· Computer skills

· The ability to work alone or as part of a team

· Multitasking skills

· Experience handling complaints

· Excellent telephone etiquette

· The ability to work in a fast paced, busy environment

· Performance driven, the desire to be the best

· Proactive and thinks on their feet

· Set and maintain high standards

· Keen to progress

· Exceptionally organised

· Team mentality

Key duties and responsibilities:

· Meet and greet customers and potential customers

· Deal with queries, requests and complaints quickly, efficiently and professionally

· Booking customers in for events/parties

· Opening and closing the club

· Making sure the reception desk, bar area and club remains clean and tidy at all times

· Processing sales and taking payment through system

· Deal with membership problems including arrears

· Promote sales of food drink and other merchandise

· Stock takes

· Changing room checks

· Achieving sales targets for Front Desk Revenue

Job Type: Full-time

Benefits:

• Company events
• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• KT11TP: reliably commute or plan to relocate before starting work (required)

Job Type: Full-time

Salary: £8.50-£12.00 per hour

Benefits:

• Discounted or free food

Schedule:

• 8 hour shift

Ability to commute/relocate:

• KINGSTON UPON THAMES: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person