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Job description

37.5 hours a week, routine working hours: 7.5 hours between 08:00 – 20:00 Mon-Fri and 09:00 – 17:00 weekends.

We are looking for a responsible, enthusiastic, flexible and self motivated individual to work as part of the appointment booking & reception team in this busy Imaging department.

Duties will include helping patients feel welcomed to the Imaging department and making appointments for a range of imaging examinations. You will be dealing with a variety of telephone queries and will be ensuring effective communications are maintained not only within the department but to service users internal and external to the Trust.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National Throat, Nose and Ear Hospital
Eastman Dental Hospital
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Successful applicants must have: -

• Good keyboard skills and IT literate.
• Previous experience of working with the public
• Good customer care skills
• Excellent communication skills.
• Ability to work as part of a team.
• Flexibility and self motivation
• Experience of booking appointments

This is a demanding role which will give the successful candidate an opportunity to develop their organisational skills.

This role will be rotational and will cover reception at UCH at Westmoreland Street, UCH both Podium 2 and Lower Ground and occasional cover Royal National Ear, Nose and Throat and Eastman Dental Hospital

If a high number of applications have been received before the closing date, we may close the application process early.

Closing date: One week from advertisement
Interview date: TBC