Receptionist London, England
Job description
Receptionist – The Trafalgar St. James
Up to £27,000 per annum including service charge
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city and Rockwell.
If you have a clear passion for service, you engage with guests easily to ensure they have a wonderful time, and always look out for new ways of improving their experience in our hotel, we would like to hear from you.
Key Responsibilities
As a Receptionist, you will often be the first person to welcome our guests. You will need to ensure you display an approachable and caring manner and thrive on interacting with people.
You will also - but not be limited to:
- Complete check-ins and check-outs in a friendly and efficient manner;
- Look after all guest requests that you may receive;
- Ensure all relevant feedback from guests is dealt with effectively;
- Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever possible to maximise hotel sales;
- Complete all Front Office administration tasks with accuracy and on time;
- Liaise with all departments and communicate effectively with other teams and assist when necessary;
- Be available to cover night shifts as well if needed;
- Deal with all internal and external calls, according to procedure.
Key Requirements
The ideal candidate is a person who cares about providing excellent service to our guests and using their intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.
Experience within a similar environment is preferable, however, we look for attitude, quality and interpersonal skills rather than experience and will give you the tools to ensure you are successful in your role.
Why join the Trafalgar St James Team? Benefits and perks.
As part of our team, you'll have access to a wide range and benefits, including:
- Departmental incentives
- Health Wellbeing Cash Plan
- Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night.
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Discounts in our FB Outlets: Rockwell and Rooftop
- Cashback and discount platform for online and in-store shopping
Working with us
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominate our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.
#The Trafalgar St. James is an equal opportunities employer.#
The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair and the West End. This luxury hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. The Trafalgar St. James is a true sanctuary to work, rest and play.
Trafalgar Square is the axis on which London tilts, and The Trafalgar St. James hotel stands at its epicentre. A luxury lifestyle, boutique hotel boasting 3 signature suites, 12 boutique studio junior suites and 116 rooms. Iconic wall art features the best of London’s idols. Details such as in-room books and teas from the Tregothnan estate share a distinctly British flavour. All rooms are decorated in a contemporary urban London style, and are the perfect central point for exploring the capital.
Each room enjoys complimentary Wi-Fi, soft drinks, water and snacks, a vanity make up mirror laptop safe, Tregothnan tea, ceramic kettle and Nespresso coffee machine. Bathrooms include amenities from Molton Brown, for that quintessentially British touch. At the heart of the city, The Trafalgar St. James is mere moments away from Mayfair, London’s famed West End and the iconic City of London.
Rockwell is a plant-filled hideaway to sip on botanical cocktails and scape reality with fantasy. Open all day, guests and Londoners alike are invited to join. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view. Complete with alfresco and canopy-covered seating, the sky-high space lends itself as a year-round experience. Biblio, the in-house living room, accommodates up to 80 guests for a reception or 22 guests for a private dinner or boardroom-style meeting.
