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General Summary: Responsible for greeting clients and visitors, answer and disseminate switchboard calls, float between Health Lane and Post Road and collect and record first party fees. Verify and update client demographic and insurance information

Essential Responsibilities:

• Greet clients/visitors appropriately.
• Notify staff of client/visitor arrival.
• Collect and record first party payments.
• Verify and update client demographic and insurance information.
• Data enter and maintain clinical schedule utilizing scheduling ECHO software.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Review e-mail account daily for new messages.

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.
• Function, as member of a team, i.e., be a Team Player.

Education, Experience and Competencies:

High School Graduate or equivalent required.

Two (2) years receptionist/switchboard experience required.

Ability to engage clients and maintain good rapport

Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures or regulations.

Certifications, Licenses Requirements:

Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ+ Employer