Receptionist

Contract Type - Permanent

Flexible hours per week

Employment Type - Flexible

Bloomsbury Park is a 95 bedroom hotel located in a great position on Southampton Row, between Covent Garden, Russell Square and Holborn, it's a bit of a hidden gem. The small team at this hotel work very closely to ensure that they become famous for great service and a warm welcome in the heart of London.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
Comfortable in a front line role facing the public
Empathetic and able to build relationships
An open personality who is relaxed and natural in their interactions
Accurate with good attention to detail
Demonstrable desire to pursue a hospitality career
Able to work effectively as part of a team
Previous experience in a fast paced service environment

What's in it for you?

Great development opportunities
Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
Interest free season ticket loans (conditions apply)
Access to a 24/7 Employee Assistance Program
Pension and Healthcare Schemes
Generous recommend a friend scheme
Apprenticeship (from Level 2 to Level 5)
Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
Great Recognition program
...and many more!