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Job description

The Spa Hotel is growing, of which we’re always looking for friendly, hardworking perfectionists to join us! Our team will teach you all the tricks of the trade making sure you deliver the tip top service to our each of our clients! We make sure there’s plenty of support, training and opportunity for everyone so you’re always working towards something! If you’re up for a challenge and like to join our team please take a look at the job roles below and get in touch!

An exciting new role has become available for a part/full time receptionist to join our ever-expanding reception team.

The role:

·Responsible for arrivals and departures of all guests

·Ensure all enquirers either in person or on the telephone are dealt with professionally and courteously and the information given is accurate

·Provide the highest standards of customer care and service at all times

·Responsible for the accepting and balancing of credit and debit card payments, the safe, till and daily banking and all monies, received from various departments throughout the hotel

·To ensure that all guest information is correct and up to date in the computer system.

·Promote excellent communications within the Reception department and other departments

·Assist in providing a positive attitude within the team that contributes to the overall successful operation of the department

·Support all departments

The ideal candidate:

·Experience of adhering to hotel & company procedures

·Able to demonstrate experience in complaint handling

·Can deliver excellent guest service every day

·Pro-active team player who easily connects with others.

Essential Job Skills:

·Previous hotel reception experience in a similar role

·Passion for the hospitality industry

·Ability to work flexible hours including evenings and weekends

·Excellent customer service skills and is passionate about exceeding guest expectations

·Able to work in a fast paced working environment and remain calm under pressure

·Excellent communication skills (written and verbal)

·Problem solving

As Receptionist you must have experience of working within a 3* standard hotel and be looking for a role within a high level establishment. You will be involved with all day-to-day hotel reception and conference reception duties and will ensure a smooth running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organized with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary

The role is 3-5 shifts per week, to also cover holidays

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week

Salary: £11.00-£11.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

Application deadline: 31/03/2023