Receptionist

Receptionist Bath, England

The Roseate Villa Bath
Full Time Bath, England 24500 GBP ANNUAL Today
Job description

We are looking for an enthusiastic, talented and dedicated Full Time Receptionist to join our luxury hotel brand.

The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely appointed rooms and suites, a signature restaurant and lounge for afternoon tea, and the best cocktail bar in Bath.

The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.

Main duties/responsibilities:

  • Creating a welcoming atmosphere for all guests.
  • Ensuring each guest is escorted to their room and familiarised with the facilities of the hotel.
  • Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
  • Being aware of all daily functions, events, VIPs and group arrivals.
  • Be proficient in Front Office operations such as check-ins, check-outs, answering the phone and reservations.
  • Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
  • Knowledge of computerized PMS system.
  • Handle guest requests and complaints in a careful and courteous manner ensuring guest satisfaction and providing Front Office Management with sufficient backup information.
  • Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.

Entry Requirements:

  • Front Office experience within a 4/5* star environment is required.
  • Excellent customer service skills.
  • Enthusiastic in delivering service excellence.
  • Possess the ability to work under pressure whilst maintaining attention to detail.
  • Has an excellent command of English, both spoken and written.
  • Display a polite and professional attitude to internal and external guests

Package benefits:

  • Provision and laundry of uniform
  • Employee recognition awards
  • Performance review and personal development plan
  • Internal transfer and promotion opportunities
  • Support in the development of your career
  • Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

INDFOH

Receptionist
The Roseate Villa Bath

Related Jobs

All Related Listed jobs

Marketing Executive
The Natural History Museum London, England 30557 GBP ANNUAL Today

You will be responsible for the complete campaign cycle content and creative generation, media planning and buying, delivery across email and social as well

Domestic Assistant
Shropshire Community Health NHS Trust Ludlow, England 22383 GBP ANNUAL Today

An opportunity has arisen for a Domestic Assistant at Ludlow Community Hospital to carry out domestic duties and help us maintain the high standards already

Resettlement and Reconnection Worker
Brighton & Hove City Council United Kingdom 27852 - 29439 GBP ANNUAL Today

Glenwood Lodge Project is offering an exciting opportunity to take part in the new Off the Streets project to work with people who are currently rough sleeping

Security Operations Co-Ordinator (SOO)
Leeds Bradford Airport Leeds, England 46314 - 67000 GBP ANNUAL Today

To be the responsible person for all Security Operational Procedures (SOPs) for task related activities and ensure risk assessments relating to tasks are up to

Marketing & Social Media Creator
The Sussex Exchange Limited United Kingdom 10 - 13.5 GBP HOURLY Today

Helps maintain social media accounts for brands, products or services. Prior experience in marketing or social media. Research industry innovations and tools.