Receptionist Guildford, England
Job description
Are you a motivated and organized individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for providing exceptional customer service? If so, we have the perfect opportunity for you!
Position: Receptionist Company: Surrey Gas Location: Home based / Guildford Salary: Between £16,500 - £20,000 per annum
About Us: Surrey Gas is a leading and reputable boiler installation company based in Guildford. With a commitment to excellence, we specialise in providing top-notch boiler installation services to our valued clients. Our team of skilled professionals ensures that our clients' heating needs are met efficiently and effectively.
Job Description:As a Receptionist at Surrey Gas, you will play a crucial role in our operations by being the first point of contact for our clients. Your responsibilities will include:
- Client Communication: Initiating outbound calls to prospective clients who have requested a site survey on our website, aiming to schedule appointments for engineers to conduct.
- Follow-up: Following up on quotes that have been sent to clients, addressing any questions they may have and ensuring a smooth transition from quote to service.
- Materials Management: Placing orders for necessary materials to support our engineers in completing installations seamlessly, while maintaining effective communication with suppliers.
- Phone Management: Answering incoming calls promptly and professionally, addressing client enquiries, and directing calls to the appropriate departments.
- Client Support: Assisting clients with their queries, providing accurate information about our services, and ensuring a high level of customer satisfaction.
- Administrative Tasks: Assisting with general administrative duties, such as data entry, scheduling appointments, and maintaining organised records.
Qualifications:
- Previous experience in a customer-facing role, ideally in reception or administration.
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in using Microsoft Office applications.
- Ability to multitask and work efficiently in a dynamic environment.
- A friendly and professional demeaner with a customer-centric attitude.
Benefits:
- Competitive salary between £16,500 - £20,000 per annum.
- Opportunities for growth and career advancement within the company.
- Training and support to enhance your skills in customer service and administration.
- Friendly and collaborative work environment.
How to Apply:If you are excited about the opportunity to join our team as a Receptionist at Surrey Gas, please send your CV and a cover letter detailing your relevant experience and why you are a suitable candidate for this role to [email protected]. Please note, this is a temporary role that could lead to permanent employment for the right candidate.
Join us in our mission to provide exceptional boiler installation services and make a positive impact in our clients' lives. We look forward to welcoming a new member to our team!
Job Types: Full-time, Part-time, Temp to perm
Contract length: 12 months
Part-time hours: 35 per week
Salary: £16,500.00-£23,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Guildford, GU1: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Guildford, GU1
