Job description

Come and work for a small, friendly team in a new, high-end, private student accommodation building!

The Receptionist will report to the Scheme Manager and will provide administrative support to them as well as other members of the management team as necessary. They will provide front-of-house support to students, contractors and visitors and be the initial point of contact for any queries. They will also be responsible for some aspects of Marketing for the scheme.

Main duties will include:

• Answering student or stakeholder queries by telephone, email, letter or in person at the reception desk. Directing queries to the relevant member of the management team.

• Sorting, storing and distributing the post and managing student parcel deliveries and collections using the Portal.

· Assisting with all aspects of the student booking process – from enquiries and viewings to signing licences and payment.

• Assisting the Scheme Manager and Assistant Manager with other administrative tasks as required.

• Assisting the management team with some aspects of financial control including;

o Receiving student payments in cash or by card.

o Monitoring debtors

o Preparing cash and credit card recs

• Handling bookings, relets, allocations and cancellations, including;

o Checking in and checking out residents and completing all necessary paperwork.

• Marketing - assisting the management team with room viewings for potential new residents. Attending open days and promoting Student Castle. Thinking creatively about ideas to promote the Student Castle brand.

· Assisting management and security in responding to and investigating fire alarms.

• Assisting with other ad hoc requests as necessary, especially at busy times of the year such as move in and move out weekend and termly flat inspections.

Job Type: Fixed term contract
Contract length: 6 months

Salary: From £11.12 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location