receptionist Malvern, England
Job description
Company description
We are a small friendly, forward-looking practice with a practice population of approximately 5,200 patients. As a small practice, we pride ourselves in being able to offer a personal service, and our dedicated team are committed to providing excellent patient care in a safe and supportive environment.
Our team comprise 3 Partners, 1 Salaried GP1, 3 Practice Nurses and 1 Health Care Assistant, together with a strong and hard-working Administrative team.
We are an accredited GP training practice and teach and support GP trainees at different levels.
Job description
An exciting opportunity has arisen to join our team. We are looking for an experienced, enthusiastic, motivated and hard-working receptionist to work full time (two part-time posts will be considered) to join our busy practice to provide an efficient and friendly reception service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team.
You will be required to have the ability to multi-task as the role includes undertaking a wide variety of administrative duties to assist in the smooth running of the practice, including providing clerical support to clinical staff and other members of the practice team. There will be an expectation and opportunity for overtime to cover some staff leave.
It will be important for you to facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Ideally, you will be experienced in general practice, have excellent IT skills and be familiar with EMIS Web and Docman. You will need to be flexible and reliable with the ability to work under pressure to complement our dedicated team. Other qualities include being calm, patient, empathetic, well organised and efficient with a good sense of humour whilst possessing strong team values. Main duties include:
- Arrange face-to-face/telephone appointments requests, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional
- Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
- Receive clinical samples from patients
- Provide general administrative support to the clinical team
- Undertake a wide range of administrative duties (processing mail, e-mails, data/word processing, and photocopying)
- Retrieving and filing records as required
- Scanning and linking Consultant letters and test results to patient records
- Booking appointments for patient recalls and updating the patient records appropriately
- Ensuring correspondence, reports and results are filed appropriately
- Preparing repeat prescriptions for GPs to sign and issue through the Electronic Prescribing System
- Dealing with prescription enquiries from patients and pharmacists
- Filing prescriptions ready for collection
Education and development
- Participating in any training and development activities arranged by the Practice
- Complete mandatory e-learning training
- Participating in an Annual Performance Review (Appraisals)
- Maintaining an awareness of all practice policies and procedures.
Confidentiality
- Maintaining confidentiality relating to patients, staff, visitors and general practice business
- Upholding the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
- Complying fully with the Data Protection Act 2018.
Health and Safety
- Being aware of an employees responsibilities under the Health and Safety at Work Act (1974)
- Taking care of your own health and safety, and not interfere with, or misuse, with anything provided for your health and safety or welfare
- Reporting all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken
Other requirements of the post
- Feedback any relevant patient related information to Nurses, Doctors and other healthcare teams
- To work as an effective team member with all administrative and clinical colleagues at the practice
- Follow all practice policies, procedures and protocols
- Contribute to the development and improvement of patient services
- Attend meetings with other clinical and administrative colleagues
- Maintain a good relationship with patients, relatives’ carers, other Health and Social Care colleagues and voluntary organisations
- Respecting privacy, dignity, needs and beliefs of patients and carers
- Acting in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights
- To provide cover for colleagues who are absent from work due to sickness or holidays
Hours: up to 40 hours (job share will be considered)
St. Saviour's Surgery provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Website:
For further information about us, we recommend you view our Surgery website at: https://malverntown-pcn.co.uk/st-saviours-surgery
Job Types: Full-time, Part-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
Perspex screens are fitted to the Reception area.
Application question(s):
- Provide details of your current and past working experience relevant to this post.
- Detail the skills and knowledge you have to fulfil this role.
- What qualities and attributes can you bring to this post?
- Provide supporting information as to why you feel you are suitably qualified for this post.
Education:
- GCSE or equivalent (preferred)
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
Reference ID: StSavioursRecApril23
