receptionist

receptionist Birmingham, AL

Sonic Automotive
Full Time Birmingham, AL 44135 - 30583 USD ANNUAL Today
Job description

Company Description


At Audi Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.


Job Description


Purpose:


The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Perform cashier duties as requested.
  • Perform other job-related duties as assigned.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information


It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

receptionist
Sonic Automotive

https://www.sonicautomotive.com/
Charlotte, NC
O. Bruton Smith
$10+ billion (USD)
10000+ Employees
Company - Public
Vehicle Dealers
1997
Related Jobs

All Related Listed jobs

Tesco Colleague - Barnstaple Extra
Tesco Barnstaple, England 11.02 GBP HOURLY Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.

Chocolate Advisor
Lindt & Sprungli Alfreton, England 10.9 GBP HOURLY Today

Retail sales: 1 year (preferred). You must in have a proven track record in retail along with excellent customer service skills. Part-time hours: 16 per week.

barista
South Causey Stanley, East Midlands, England 10.5 - 7.5 GBP HOURLY Today

We are currently looking for a bartender to join our wedding bar bar team. Ideally with experience working within a busy bar or food...

team member
Greggs Windermere, England 23629 - GBP HOURLY Today

About the role

Our Senior Team Members are at the heart of the team, assisting with the management of their shop at key times of the day. They...

Paid Social Manager
Zenith London, England 37500 - 38500 GBP ANNUAL Today

Thorough knowledge and experience planning and activating large-scale paid social brand and performance campaigns.