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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle are looking for an experienced, knowledgeable and enthusiastic administrator/resident advisor to work on a new build, high end housing estates in the Barking area.

You will be supporting the on-site management team with all administrational aspects of the development and reporting to the Property Manager and Deputy Property Manager and working with him/her to ensure the smooth running of the estate and the delivery of excellent customer service to the residents.

Duties/Key Responsibilities

• Provide a high 5* standard of customer service to our residents, client, and guests. To be welcoming, friendly, polite and smart at all times.
• Ensure that the building is maintained to the highest standards expected by the Landlord and Managing Agent and that the Building and Estate runs efficiently
• To co-ordinate the day to day running of the building/estate liaising with residents to ensure all relevant information is communicated correctly and efficiently
• Statutory health and safety checks of the building/development
• Checking in and signing out of parcels
• Management of key holding and contractor attendance
• Distributing Post (as required)
• General Admin
• Welcoming and greeting all residents/visitors
• Any other tasks as directed by the Management Team

Skills Required

• Excellent computer skills, proficient in Outlook, Word, Excel and PowerPoint.
• Good communication skills (incl telephone manner) with the ability to deliver clear and concise information both verbally and written.
• Good organisational skills.
• Good attention to detail.
• Team player who is friendly and reliable.
• Ability to multi task and work under pressure.
• Minimum of one year administrational experience ideally in a service oriented environment.
• Front of house / customer services / reception experience.
• Experience of dealing with customer complaints and enquires.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

Barking Mock