receptionist Melbourne, FL
Job description
Pediatrics in Brevard is seeking outstanding and dynamic Medical Receptionists! Do you love kids? Do you love to have fun at work?
We think this is a great place to work because of the wonderful kids we get to help everyday in our community, but to sweeten the deal we also have a great benefits package that includes:
- Excellent medical, dental and vision benefits offered
- Generous Paid Time Off and Holidays
JOB DESCRIPTION
Summary/Objective
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
ESSENTIAL FUNCTIONS
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Welcomes patients and visitors by greeting, in person or on the telephone; answering or referring inquiries.- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reminding provider of schedule delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting insurance claims.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS REQUIRED
- Knowledge of medical technology and terminology
- Knowledge of front office tasks and systems
- Knowledge of organization policies and procedures
- Skilled in customer service
- Skilled in interpersonal, oral, and written communication
- Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
- Ability to develop positive working relationships with members of different teams
PHYSICAL DEMANDS
- Walking, squatting, sitting, bending, reaching: 75%
- Standing: 25%
- Average lifting requirements: Lifting Requirements: 20-40 lbs. Frequency of Lifting: 0-25% of the time.
- Additional physical demands: Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
- Ability to type 60 wpm.
- Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.
VISUAL, HEARING, AND MENTAL DEMANDS
- Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20.
- Hearing adequate to perform essential functions such as answering the telephone.
- Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Associate degree and one (1) year healthcare experience, or
- High school degree (or equivalent) and two (2) years healthcare experience
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PIB is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.
